At NFU Mutual we like to keep things personal. That's why when you call, you'll speak to a real person and not a machine. We are situated just off the A21, with easy access and client parking facilities.
Specialising in farming and commercial insurance, having gained a degree in agriculture and having worked as a farm manager, together with loss adjusting experience of 14 years, Martin has unsurpassed technical expertise in all aspects of rural insurance matters. Martin is also the NFU Group Secretary, running four branches and hosting various events and get-togethers for our NFU Members. In his spare time, Martin's passion is playing drums in a successful local rock band called Little Fish Big Pond.
Dedicated and passionate about customer service and the products we offer, Michele can provide expert help and assistance on all larger commercial and personal risks. Having qualified as a BHSAI in 1989 and having ridden and kept horses all her life, both in the UK and Australia, Michele will also help with any equine insurance matter.
Matthew joined us in June 2008, he is fully licensed for commercial and personal products, he specialises in business insurance and high value homes as well as commercial fleet and motor. Matthew can visit you to discuss your needs, he will endeavour to ensure that you are adequately protected for whatever life can throw at you and has a genuine passion for his role here that shines through.
Judi Rose - Office Manager - With over 22 years' insurance experience within NFU Mutual, Judi is our oracle on servicing existing policies. As well as meeting your insurance requirements, Judi always will go that extra mile to find a solution to any insurance query. Together with Judi, Nikita Turk and Sue Stone are likely to be your first point of contact. Sue joined us in early 2007 and has obtained her motor, personal and equine licences and will offer you an excellent level of customer service. Nikita joined Flimwell branch in April 2008 and also has her motor, personal and equine licences under her belt.
Andrew joined us in September 2010, he is currently in the process of obtaining his commercial product licenses, he will be able to assist you with your personal insurance needs such as home, motor and equine insurance. Andy joins us from an insurance background and is really pleased to have come aboard.
Maria joined us in 2007, with over 17 years with the NFU Mutual as a General Business Inspector, we are fortunate indeed to have such technical expertise on hand, Maria can process new policies and make changes and answer those very technical questions! Amongst other work Maria is also tasked with making sure that the branch is up to date with training and competence and thus ensuring the branch is FSA compliant at all times.
Gary joined the branch in June having had over 30 years' experience in life and general insurance claims for loss adjusters. We pride ourselves on our excellent claims service and Gary provides a very knowledgeable point of contact who will guide you through the claim process, assisting you every step of the way.
Cheryl Hart - Accounts Supervisor along with Michelle Aldous and will assist you in setting up direct debits and at your request can accept debit/credit card payments. They will also deal with any account queries you may have. Michelle can also provide you with duplicate vehicle insurance certificates at no extra cost. Julie Pocock is our Credit Controller and together with Nicole Banister also assists in making sure your renewal documentation reaches you in good time.
Our resident NFU Mutual Financial Consultant has over 20 years' experience and is fully qualified and a member of the Chartered Institute of Insurance, He is available to offer individual expert advice in all financial service areas and appointments can be made to see him either here at the branch, or, if you would prefer, a home visit can be arranged. Just call the branch to arrange a convenient appointment. Our financial planning service and our insurance products are tailored around you, to meet your personal needs and objectives and, because it's from NFU Mutual, you know you can rely on our excellent service. NFU Mutual Financial Consultants advise on NFU Mutual products and services and in special circumstances those of other providers.
Webber & Jarvis
NFU Mutual Branch
Clarks Yard
Flimwell
TN5 7NG
8.30am to 5pm - Monday to Friday
NFU Mutual has won many awards for customer service. We have independent confirmation that several of our policy covers are excellent.
Our accolades
Understand more about the company and our continued commitment to all of our customers.
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