Legal and privacy policy
Who we are
Whenever "NFU Mutual" or "we", "us", "our" is used on this website it means The National Farmers Union Mutual Insurance Society Limited or one or more of the trading companies within the NFU Mutual group of companies. See Company information for more details.
Privacy policy
Our Privacy Policy is intended to help you understand how we collect and use personal information we hold about you. The uses of your personal data by us and members of the NFU Mutual group of companies are covered by our individual company registrations with the UK Information Commissioner under the Data Protection Act 1998. You can search the Information Commissioner's public register of data controllers at www.informationcommissioner.gov.uk. Our data protection registration number is Z5869376.
UK only
We only provide the products and services referred to on this website in the United Kingdom. This website is not intended for use by persons who are not resident in the United Kingdom.
Data protection notice
We will process personal information in accordance with the Data Protection Act 1998. We may check and / or pass some or all of the personal information supplied to us in connection with insurance or claims to other insurance companies in order to administer the policy for underwriting and for claims handling purposes, to suppliers of goods and services, regulatory or other organisations, databases and fraud prevention agencies. We may also search these agencies and databases to:
- help make decisions about the provision and administration of insurance and credit and related services;
- trace debtors or beneficiaries, recover debt, prevent fraud and to manage individual accounts and insurance policies;
- check the identity of customers to prevent money laundering, unless we are provided with satisfactory proof of identity;
- in the event of any incident or claim, or at the time of renewal to validate claims history or that of any other person or property likely to be involved in the policy or claim.
We may use personal information to carry out research. It may be necessary to transfer your information to other companies outside the European Economic Area for any of the above purposes and for system administration. We will take steps to ensure that your privacy rights are protected. Please ensure that if you submit personal information about other people it is with their consent.
Claims and underwriting exchange register
We pass information in connection with claims to other insurers and their agents, to prevent fraudulent claims via the Claims and Underwriting Exchange Register, operated by Insurance Database Services Ltd and / or the Motor Insurance Anti-Fraud and Theft Register run by the Association of British Insurers. The aim is to check information that has been provided and to help prevent fraudulent claims.
Motor insurance database
Customers who take out a motor insurance policy will have their policy details added to the Motor Insurance Database (MID) run by the Motor Insurers' Information Centre (MIIC). MID data may be used by the DVLA and DVLNI for the purposes of Electronic Vehicle Licensing and by the Police for the purposes of establishing whether a driver's use of the vehicle is likely to be covered by a motor insurance policy and / or for preventing and detecting crime. If you are involved in an accident (in the UK or abroad) other UK insurers, the Motor Insurers' Bureau and MIIC may search the MID to obtain relevant policy information. Persons pursuing a claim in respect of a road traffic accident (including citizens of other countries) may also obtain relevant information which is held on the MID. You can find out more about this by contacting us or at www.miic.org.uk
Telephone call monitoring and recording / emails
For security and training purposes, telephone calls may be recorded and monitored. We may monitor and record incoming and outgoing email messages for the purposes of investigating or detecting unauthorised use of our system and ensuring its effective operation.
Security
The internet is not a 100% secure method of communication and we cannot guarantee the security of information transmitted via the internet. We are not responsible for any damages you or others may suffer as a result of any loss, interception or corruption of information sent over the internet whether from us to you or from you to us.
Your rights
Access to information held about you.
Under the Data Protection Act you have a right to request access to personal information about you that is held in our records and to ask us to correct any inaccurracies. For more information write to us at the address below or email us using the Contact Us enquiry form.
Marketing
We may use your personal information to send you information by electronic or other means, about insurance, pensions and investment products, risk management services and to tell you about other services available from us. We may pass your details to other members of the NFU Mutual group of companies who may use your details to send you marketing material about the products and services we have described.
You have the right to ask us not to use your personal information for direct marketing purposes. If you do not wish to receive marketing material from us, or members of the NFU Mutual group of companies, please contact the NFU Mutual (Secretarial Department) at the address below:
NFU Mutual,
Tiddington Road,
Stratford-upon-Avon,
CV37 7BJ
quoting your name, address and policy number.
External links
This Privacy policy cover all websites operated by us. Any other websites will be subject to their own policies. Please refer to our Terms and Conditions for more information.
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