Key information
In this section you can find key information about NFU Mutual, including details about our key campaigns, company heritage and other information such as Our Mutuality, Customer Impact Report and financial information.
Key campaigns
Follow the links below to read articles about key campaigns NFU Mutual has covered.
Company heritage
Stratford upon Avon and District Farmers Union was formed in April 1909 and was to prove to be of historic importance to agriculture.
During its infancy, seven local farmers launched a scheme to entice new members to the Union by offering insurance at cost price.
Since the opening of the first office, NFU Mutual has grown from strength to strength. To this day we are still expanding. Today, we have over 700,000 general insurance customers.
Find out more information about NFU Mutual's company heritage.
Our Mutuality
What's a mutual?
Put simply it means we have no shareholders.
Who benefits from our mutuality?
We're not driven by profit to pay out shareholder dividends, we're driven exclusively by a commitment to keep our charges amongst the lowest in the industry, so that it's our customers who benefit. For general insurance customers this means keen prices, wide cover and good service and for our Financial Services customers it's low charges and personalised service.
In order that current and future generations of customers continue to enjoy the benefits of mutuality all new policies issued by NFU Mutual contain a windfall assignment clause. Effectively this means that in the unlikely event of de-mutualisation any windfall payment arising from the policy you are taking out would be paid to The NFU Mutual Charitable Trust rather than the policyholder
Customer Impact report
In 2006, NFU Mutual's Life customers took part in a survey to assess their satisfaction with our products and services. This was initiated by the Association of British Insurers and formed part of their Customer Impact Scheme, which is an initiative supporting the life industry's commitment to improve customers' experiences.
Download the full report to find out about how satisfied our customers are:
Download the Customer Impact report (  pdf approx 40Kb)
NFU Mutual financial information
In this section you will find NFU Mutual's financial information including:
Please click on the appropriate link above
To view PDF documents you will need Acrobat Reader
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Meet the team
