Making a claim - frequently asked questions
How do I know if I'm covered?
Your policy document will explain precisely what is and is not covered.
When do I call the police?
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As soon as possible for any incident that involves loss of personal possessions, theft, malicious damage, or personal injury. Remember to obtain an incident reference number.
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If you damage someone else's property and that person cannot be contacted.
Who else might I need to call?
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Report any lost credit cards to the issuing company.
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You can report claims over the phone to NFU Mutual, for details select the appropriate product button.
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For emergency assistance helplines select the appropriate product button.
What do I do if someone else (a third party) is involved?
What happens once I've submitted my claim?
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Any emergency repairs will be authorised without delay.
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We will acknowledge your claim in writing.
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If we need further details we will ask for them at this point. Included in this acknowledgement will be contact details to allow you to follow the progress of your claim.
How long will my claim take?
We aim to settle all claims as quickly and as fairly as possible. However, delays may occur where we need to contact you for additional information, or where a claim is complicated, or where a third party is involved. If you need to check on the progress of your claim do not hesitate to contact us.
What if I have a complaint?
We welcome your views on any aspect of our service and if we fail to meet your expectations, in the first instance please contact us on the number given on your claim acknowledgement, or as indicated for the appropriate product on the "Reporting a claim." page.
More details about how to make a complaint can be found here.
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