Alternatively, call us today* if you would like a personal response from one of our friendly and qualified staff
At NFU Mutual, we’re keen to make sure that any insurance claims you have to make are as hassle free as possible.
So that we can give you the best possible help and advice, please report any incident as soon as you can after it has happened – the sooner the better. This will help you get your claim settled quickly and helps us to keep costs to a minimum.
To find out more about what to do next if you need to make a claim, select the appropriate product.
Before you start please have to hand:
Either contact the branch that arranged your insurance - you can Find your local branch here. Or call our 24 hour claims service on 0800 282 652.
If we have acknowledged your claim already please contact the number given on the acknowledgement.
Please indicate your policy number, or claim number if you have one, in all correspondence.
If your vehicle has been involved in an incident, please tell us about it immediately.
Even if you're not making a claim for your own losses, you may find yourself facing a claim from the other person involved.
We will:
Reporting the incident quickly helps us to keep costs down and any premium increases to a minimum - especially where someone is injured or their vehicle or property is damaged.
Call us now on the number below to report the incident
For all vehicle claims, in the first instance please ring our 24 hour claims service on 0800 282 652.
If we have acknowledged your claim already please contact the number given on the acknowledgement.
Please indicate your policy number, or claim number if you have one, in all correspondence.
For assistance with breakdown* repair* and recovery*, accident recovery, windscreen replacement and approved repairs contact us any time of day or night:
Out of office hours you can also ring:
While travelling abroad with your vehicle for emergency assistance* contact our English speaking operators on one of the following numbers:
(You can reverse the charges for this call or ask one of our operators to call you back)
* Access to our emergency helpline is available to all NFU Mutual motor insurance customers for emergency advice and to help locate emergency roadside assistance. If you have paid an additional premium for roadside assistance in the UK and/or the EU we will also provide a host of benefits to help repair or recover your vehicle. For details please check your policy documentation.
Please be aware that, due to recent adverse weather conditions, service levels may be affected at this time. Customers in snow-free areas (either breakdowns or accidents) may be impacted by the diversion of resource and the increased call levels.
Damaged your windscreen or vehicle body glass? Autoglass can repair or replace any type of glass on any make, model or age of vehicle.
Book an Autoglass appointmentBefore you start please have to hand:
Either contact the branch that arranged your insurance - you can Find your local branch here Or call our 24 hour claims service on 0800 282 652.
If we have acknowledged your claim already please contact the number given on the acknowledgement.
Please indicate your policy number, or claim number if you have one, in all correspondence.
In the event of an emergency while on holiday contact our English speaking operators at any time of day or night. They are called Mutuaide and are based in Paris.
Before you start please have to hand:
Contact the branch that arranged your insurance - you can Find your local branch here
If we have acknowledged your claim already please contact the number given on the acknowledgement.
Please indicate your policy number, or claim number if you have one, in all correspondence.
Before you start please have to hand:
Contact our specialist equine claims service on 01904 683 645
This should be done as soon as possible and before you incur any costs.
Out of office hours. If urgent intervention is required, where appropriate seek the advice of a vet and act in the best interests of the animal. You should then contact us the next working day. Where possible any costs that can be met by your insurance policy will be.
Please indicate your policy number, or claim number if you have one, in all correspondence.
For assistance in the event of an accident or emergency involving your horse contact us at any time of day or night on 0800 783 6091
For equine legal advice contact us during office hours on 0870 844 5678
Before you start please have to hand:
Either contact the branch that arranged your insurance - you can Find your local branch here. Or call our 24 hour claims service on 0800 282 652.
If we have acknowledged your claim already please contact the number given on the acknowledgement.
Please indicate your policy number, or claim number if you have one, in all correspondence.
In the event of a domestic emergency - such as a burst pipe - please report your claim as indicated above.
Before you start please have to hand:
Either contact the branch that arranged your insurance - you can Find your local branch here. Or call our 24 hour claims service on 0800 282 652.
If we have acknowledged your claim already please contact the number given on the acknowledgement.
Please indicate your policy number, or claim number if you have one, in all correspondence.
Speed is of the essence in dealing with these incidents.
In the event of an incident which could give rise to a pollution situation it is imperative that immediate notification takes place. We have developed a helpline working with the specialist Loss Adjusting firm QuestGates, who will provide assistance and guidance.
Should you become aware of any pollution incident which may give rise to a claim, immediately contact your NFU Mutual branch or outside of normal working hours contact QuestGates direct on the 24 hr helpline 0870 238 5372.
We may monitor and record incoming and outgoing email messages for the purposes of investigating or detecting unauthorised use of our system and ensuring its effective operation.
Either contact the branch that arranged your insurance - you can Find your local branch here. Or call our 24 hour claims service on 0800 282 652.
If we have acknowledged your claim already please contact the number given on the acknowledgement.
Please indicate your policy number, or claim number if you have one, in all correspondence.
Speed is of the essence in dealing with these incidents. Therefore we have developed a relationship with specialist Loss Adjusting firm "QuestGates", who will assist you with immediate remediation measures.
Should you become aware of any pollution incident which may give rise to a claim, immediately contact your NFU Mutual branch or outside of normal working hours contact QuestGates direct on the 24 hr helpline 0870 238 5372.
If your vehicle has been involved in an incident, please tell us about it immediately.
Even if you're not making a claim for your own losses, you may find yourself facing a claim from the other person involved.
We will:
Reporting the incident quickly helps us to keep costs down and any premium increases to a minimum - especially where someone is injured or their vehicle or property is damaged.
Call us now on the number below to report the incident
For private car and light commercial vehicle claims, in the first instance ring our 24 hour claims service on 0800 282 652.
For all other vehicles contact the office that arranged your insurance. You can Find your local branch here.
If we have acknowledged your claim already please contact the number given on the acknowledgement.
Please indicate your policy number, or claim number if you have one, in all correspondence.
For assistance with breakdown* repair* and recovery*, accident recovery, windscreen replacement and approved repairs contact us any time of day or night:
While travelling abroad with your vehicle for emergency assistance* contact our English speaking operators on one of the following numbers:
(You can reverse the charges for this call or ask one of our operators to call you back)
* Access to our emergency helpline is available to all NFU Mutual motor insurance customers for emergency advice and to help locate emergency roadside assistance. If you have paid an additional premium for roadside assistance in the UK and/or the EU we will also provide a host of benefits to help repair or recover your vehicle. For details please check your policy documentation.
Please tell us immediately about any accidents you are involved in because even if you are not claiming for your own damage other people involved may make a claim against you. Once we are aware of an incident we can give you advice and manage claims made against you on your behalf.
It will help us to handle your claim efficiently if we know about it quickly (within 2-3 days of the accident) so please call us as soon as possible.
Before you start please have to hand:
For private car and light commercial vehicle claims, in the first instance ring our 24 hour claims service on 0800 282 652.
For all other vehicles contact the office that arranged your insurance. You can Find your local branch here.
If we have acknowledged your claim already please contact the number given on the acknowledgement.
Please indicate your policy number, or claim number if you have one, in all correspondence.
For assistance with breakdown* repair* and recovery*, accident recovery, windscreen replacement and approved repairs contact us any time of day or night:
While travelling abroad with your vehicle for emergency assistance* contact our English speaking operators on one of the following numbers:
(You can reverse the charges for this call or ask one of our operators to call you back)
* Access to our emergency helpline is available to all NFU Mutual motor insurance customers for emergency advice and to help locate emergency roadside assistance. If you have paid an additional premium for roadside assistance in the UK and/or the EU we will also provide a host of benefits to help repair or recover your vehicle. For details please check your policy documentation.
Note* For security and training purposes calls may be recorded and monitored.
Read frequently asked questions about NFU Mutual claims.
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