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The National Farmers Union Mutual Insurance Society Limited
Complaints data for the period 1st July to 31st December 2011
| Total number of new cases received | Banking and credit | Mortgages and home finance | General insurance | PPI | Investments | Decumulation, life and pensions |
|---|---|---|---|---|---|---|
| 96 | 0 | 0 | 87 | 0 | 2 | 7 |
| Percentage resolved in favour of consumer | Banking and credit | Mortgages and home finance | General insurance | PPI | Investments | Decumulation, life and pensions | |
|---|---|---|---|---|---|---|---|
| NFUM | 43% | * | * | 43% | * | * | * |
| Average for all businesses | 72% | 45% | 28% | 48% | 88% | 54% | 33% |
* Where no figure is shown, either there were no cases - or there were fewer than 30 cases and the percentage would not be statistically meaningful.
* Please note that NFU Mutual does not provide PPI cover
NFU Mutual has won many awards for customer service. We have independent confirmation that several of our policy covers are excellent.
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Understand more about the company and our continued commitment to all of our customers.
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