How do I make a complaint?

For pensions, investments and protection products either:

Call us on 0800 622323

Write to us at:

NFU Mutual Insurance Society Ltd.
Life Services Complaints Team
Tiddington Road
Stratford-upon-Avon
Warwickshire
CV37 7BJ

or email us

For insurance (motor, home, business insurance etc.) either:

Call the Manager of the Regional Office or Call Centre which issued your policy.
Contact details can be obtained from the Agent where you purchased your insurance.

Write to us at:

NFU Mutual Insurance Society Ltd.
General Insurance Customer Relationship Team
Tiddington Road
Stratford-upon-Avon
Warwickshire
CV37 7BJ

or email us

What details are required?

To help us deal with your complaint promptly please:

• Provide a reference number. This could be a policy number or claim reference
• State your case clearly and include relevant dates

How will you deal with my complaint?

We will:

• Confirm in writing that we are dealing with your complaint and provide you with a point of contact
• Make sure your complaint is investigated thoroughly and fairly by a trained complaint handler
• Resolve any mistakes we have made
• We will send you a letter explaining the outcome of your complaint

How quickly will you deal with my complaint?

We will resolve your complaint as quickly as possible. In many cases this is within five working days. If your complaint is likely to take longer we will provide you with regular updates.

What do I do if I am not happy with the outcome?

If you remain unhappy with the outcome of your complaint you may be able to refer your complaint to the Financial Ombudsman Service (FOS).
We will tell you how you can do this if it applies to your complaint.

Published data

FSA complaint data

Take a look at the complaint data published by The National Farmers Union Mutual Insurance Society Limited

FSA complaints data
 

FOS complaint data

Take a look at the FOS complaint data published by The National Farmers Union Mutual Insurance Society Limited

FOS complaints data