"I recently had problems with tenants who occupied a property I have for rent in Hereford. The tenants flooded the shower/bathroom under the floorboards but omitted to tell me, their landlord. The result was disastrous and the entire floor had to be taken up, dried out and a shower unit plus the entire floor area had to be replaced.

I contacted NFU Mutual in Gloucester who were amazingly efficient by keeping me informed of the claim every step of the way. The loss adjustors were also very helpful. I was also compensated for loss of rent without my even having requested it. I work full time and o for me it meant someone else was taking the weight off my shoulders.

I cannot thank NFU Mutual in Gloucester enough for providing me with real personal service, at a time when service in the UK is not great."

Heather Heber Percy, Property Owner policyholder

Having decided to bring all vehicle and commercial property insurances to one company, so to achieve one renewal date, one negotiation, with only one person to handle the account, it soon became obvious that Beth Ingham was the person to handle it.

Her attention to our needs whether expedience in claims, schedules and certificates presented with clear definition of cover, a spread sheet simple to identify costs of each building showing percentage increase or decrease year on year, this is what we requested and is exactly what we  received!!

Within Gloucesters' NFU Mutual she must be such an asset to have on the team!'

Jim Ruddy, Director, Head Ruddy Ltd.

I would like to praise NFU Mutual Gloucester for their prompt attention to my recent claim, it was dealt with very professionally and efficiently!  Settlement within one week is outstanding.  Thank you again, I cannot recommend your insurance highly enough. 

Janine Strange, Nailsworth - Home & Lifestyle policyholder

"Following a recommendation I met with Beth and Rachel from the NFU Mutual Gloucester Agency to discuss our unique insurance requirements for our business. They offered us a tailor made policy which provided excellent cover to match our requirements. This coupled with the friendly, local service made it an easy decision to transfer our various other insurances to the NFU Mutual Gloucester Agency.

We’ve been delighted with the service we have received and it has been refreshing to see the same face handling our insurances and to know any queries we have are answered efficiently and quickly."

Robin Darch FCA - Quickgrind Ltd

"We are now well established back in our home after the floods of July 2007 thanks to the help and support of your team at NFU Mutual Gloucester.

From James' on-site visit to us a couple of days after the flood, when the water was still feet deep in the house, through the immediate arranging of the cleaning firm who were on site 2 weeks later, appointment of a very competent and experienced Loss Adjuster, who was on site within a week, a mobile home purchased and on site by 7th August, and the rapid approval to proceed with a builder of our choice, has made what could have been a very traumatic time turn out to be challenging and sometimes stressful, but always manageable and positively moving forward.

Your team always dealt with our questions and concerns with understanding and acted effectively.

Payments to ourselves and our builder have been prompt, and enabled the process of rebuilding our home to proceed at a pace that we did not expect, enabling us to have our family here for Christmas, a real bonus!  What we feared would be a 12 months project turned out to be 6 months.

When we hear other flood victim's stories it makes us appreciate all the more what the NFU Mutual team achieved for us.. And we have been enthusiastically promoting NFU Mutual to anyone who will listen!

Many, many thanks to all concerned; you have all been a fantastic example and credit to the insurance business."

Cindy and Colin Wiltshire - Premier Home Insurance Policyholders

"I'd definitely recommend NFU Mutual Gloucester to friends and business colleagues in the future.  We have Personal, Vehicle and Business insurances with NFU Mutual and always find them to be professional, helpful and competitive for each. More importantly, time was spent at Montpellier Marble getting to know us and our business to establish our needs. Furthermore, the recommended cover was explained in order to make sure we understood the products we were being offered, which was very much appreciated. It's reassuring to know I can leave it in their hands and trust that I will be properly covered."

Michael Fateh - Director, Montpellier Marble

"I have been very happy with the service provided by NFU Mutual’s Gloucester office. We moved to them just over a year ago and I have contacted them since with various queries and always found them to be very helpful. It is useful to have a local contact and be able to build up a relationship with their staff, who visit our office to go through documents and discuss our requirements as necessary. It is good to feel that they take an interest in our business."

Wendy Brewster - Financial Controller, BigDug Ltd

"We are very pleased to be able to give a testimonial for Brooks & Witt, as Agents of NFU Mutual Gloucester. They have given us an efficient local service which was what we were looking for.  Combined with the national claims efficiency that they have, the move to them some four years ago has been very successful for us."

George Workman - Finance Director, Cotteswold Dairy Ltd.

"I have had my horse insured with NFU Mutual in Gloucester for 11 years and have always found them friendly and professional.

Unfortunately my horse is not a healthy one and over the years I have had to make several claims on my policy. This is normally where the problems start, however, I have not found that this was the case at all with NFU Mutual and have always found them to be understanding and above all very fair.

I would have no hesitation in recommending taking out a policy with NFU Mutual."

Horse Insurance policyholder, Debbie French

"We switched our business insurance to NFU Mutual in Gloucester two years ago – they have been exceptionally friendly and efficient and have demonstrated an understanding of the issues facing a business like ours. The policy offers a better level of cover than we had previously found and at a lower premium – who could ask for more than that?”

Robin Moinet - Director, Kitchen Garden Foods Ltd