NFU Mutual like to keep things personal. We offer a refreshing approach to insurance, where you can deal with real people rather than a call centre.
I just wanted to inform you how pleased we have been with the service you and your colleagues at NFU Isle of Man have given to us. Our insurance requirements were not standard but you and your team were able to provide solutions for our motor vehicles insurance and our buildings and contents insurance.
The services offered by web based insurers cannot beat your services.
You were always immediately able to answer any queries or concerns I had about the level of cover or the meaning of the wording in the policy, certainly something that the web based service cannot offer.
I have already recommended your services to my friends and they have taken out insurance with you. I will continue to recommend your services.
Keep up the great service.
When Justine first approached me and asked if NFU Mutual could quote for my business insurance I was not very keen. The service I was receiving from my long-term broker was good and I was happy with the premium I was paying. Justine explained that it costs nothing to get a like-for-like quotation, and it seemed like good business practice to compare the price, after all what harm could it do?
This was the first time I had really gone through my insurance in a while and it was quite apparent that this is something that should be looked at in fine detail at least once a year. I had been guilty of letting my insurance just renew as I was busy, and always had more important things to do. I was surprised at the quotation that came back from NFU Mutual - not only was it competitive, but it was also very comprehensive cover. Also NFU Mutual pointed out some gaps in cover I had, and helped me with a health and safety consultation. I have now moved all of my insurance to NFU Mutual for both my business's and my personal insurance.
The proof is in the pudding with insurance when you have a claim. I was unfortunate enough to have an extremely large claim last year. NFU Mutual where fast, helpful and went the extra mile to assist me. I was extremely impressed.
NFU Mutual have always given me a fast and efficient service, expert advice on health and safety, and additional advice on possible further insurance requirements. Justine always calls to see me at a time and location that suits me which is very helpful as I am extremely busy.
I would be happy to recommend NFU Mutual Tromode.
"Understanding the clients needs is a prime consideration for any insurer and NFU Mutual never forgets this. Traditional Manx building firm Kennaugh & Skinner have been in business for almost 30 years and attribute one of the principal factors in our success to our continued relationship with NFU Mutual."
"I am a relatively new customer to NFU Mutual. Recently I had a flood in the kitchen and within hours, they had a de-humidifier delivered and clearance from George in the Tromode Office to go and organise new floor covering."
"The staff have been amazing through the whole process, they could not have done enough for me. I’ve now also taken out my travel insurance and will look into my car insurance when it is due."
Gibbons & Ward
NFU Mutual Branch
Agriculture House
Bellafletcher Farm Road
Tromode
IM4 4QE
9am to 5pm - Monday to Friday
New Business: For any new business queries, please contact Emma, Danielle or David on 01624 622726.
NFU Mutual has won many awards for customer service. We have independent confirmation that several of our policy covers are excellent.
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