NFU Mutual branch - Lisburn

Our team

Stephen Downard - Senior Group Agent

Stephen qualified with a B Agr from Queens University and has a wealth of personal and professional experience in the agricultural industry. He has over 18 years experience with NFU Mutual and is heavily involved in top level client management and relationship building for both our farming and non-farming clients.

Robin Anderson - Group Agent

With over 27 years experience at NFU Mutual, Robin values every relationship with his clients on a very personal level. He enjoys the face-to-face contact and one-to-one relationships built over many years in his field orientated, client facing role.

Sharman Gilliland - Group Agent

Sharman also has over 27 years experience, mostly with the farming community, gained through her time as an Agent of NFU Mutual. She views her clients as personal friends and enjoys building and expanding all client relationships to ensure all clients needs are fulfilled.

Colette Smyth - Office Manager

With over 16 years experience in her time with other top insurance companies and national brokers and now with NFU Mutual, Lisburn, handling high net worth and corporate clients, Colette is responsible for the day-to-day management of the busy "Team Lisburn". She has personal involvement in providing a professional service to all our customer base and is the contact for all of our key accounts.

Alison Brown & Keith Emerson - Sales Associates

As Sales Associates for all of our non-farming business clients, Alison and Keith provide a pro-active and "can do" approach to attracting new business for the Lisburn office of NFU Mutual. They provide a quotation and advisory service for all aspects of business insurance.

Laura Spence - Office Supervisor / Senior Customer Services Adviser

Laura provides a high level of sales, claims and administration services to our key account clients and has built up a great rapport with our long-standing, loyal clients who appreciate her very personal touch to the insurance services they receive. She also provides support to Colette in her Office Supervisor role and is the first point of contact in Colette's absence for any complaints or service enquiries.

Lorna McEvoy - Senior Customer Services Adviser

Again, Lorna brings many years experience to her valuable role in providing an excellent service to our growing client base. She provides a one-to-one personal service for new customer enquiries and a committed approach to the handling of claims for our loyal customer base, primarily servicing our clients with a surname between A and M (ie. Abraham to Murray).

Alison Crockett, Laura Flynn & Lucy Kerr - Customer Services Advisers

The 3 girls are the newest members of "Team Lisburn" and provide a first class, point of sale service for all new customer enquiries and claims reporting. In order to provide the absolute best customer service experience, they tend to split the servicing of the wealth of our clients alphabetically. Laura looking after our clients with surnames A - M (ie. Abraham to Murray) and Alison looking after our clients with surnames Mc - Z (ie. McAreavey to Zachary)

Lucy provides holiday cover to all of "Team Lisburn" during our busiest times to ensure that every client receives an unfailing customer service experience.

Our Customer Services Advisers provide all of our customers with private motor, household and personal lines insurances, enquiries for quotations and handle all claims for these types of insurances also. Contacting the correct person responsible for your account will ensure a swift and professional service to you at all times.

Sharon Steenson - Account & Credit Controller

Sharon has over 10 years experience over many roles within NFU Mutual, Lisburn and is currently responsible for all matters of credit control and account queries. She is your contact for all concerns on payments made or due and our direct debit facilities.

Uel Erwin - Financial Consultant

Uel is the Financial Consultant for the Lisburn and wider area and is available for one-to-one consultations either in our office or in your home where he can advise on a range of financial products including investment plans, pensions and protection. He can also provide valuable advice on inheritance tax issues.

NFU Mutual Financial Consultants advise on NFU Mutual products and services and in special circumstances those of other providers.

Kevin Acum - Risk Management Consultant

Based locally in Craigavon, we can arrange an appointment for you with Kevin on your business premises. For a fee, he can provide a comprehensive risk management advisory service including important advice on legislation and best practices for your business. This includes an information pack and program for you to follow.

Risk management services are provided by NFU Mutual Risk Management Services Limited.