Welcome to the Pembroke branch for NFU Mutual. We believe that customer service is what makes us different to dealing with a large call centre and this means we really get to understand your needs whilst offering an efficient, personal and professional service.
I have been the NFU Mutual Agent in Pembroke since 1997 having previously worked in the branch for 5 years. I have a wealth of industry knowledge and maintain a tight business structure while ensuring that the branch is a pleasant, comfortable and welcoming environment to both work in and for our clients to visit.
I joined the Pembroke branch in the second half of 2008, as a new insurance sales executive to deal with the ever increasing enquiries from our ever widening market base. I specialise in all types of business insurance but can equally well assist in personal covers when required. Part of my remit is to actively promotes our agency around the local towns and I am already gaining a fast growing following of satisfied customers who are new to the quality service and personal touch of NFU Mutual.
I joined the Pembroke branch in 1997 as part of the Sales Support team and progressed to the role of Office Manager in 1998. I work part time to allow time for my two daughters. I am responsible for overseeing the smooth running of the branch and that the strict FSA guidelines are adhered to by all staff. I am also licensed to sell all general insurance products and services and can also deal with claims queries.
joined the office in 2000. I enjoy speaking with our clients both on the telephone and those personally visiting the office. I like to feel that I have left them feeling confident and cared for. I have a broad knowledge of all the products I am licensed to discuss and ensure that every query is dealt with in a timely and businesslike manner.
I joined the Pembroke team in 2001 and am almost a full time member (bar a few hours). I am responsible for the credit control in the branch. My colleagues tell me that I have a unique approach to gently remind customers of their outstanding accounts. I mainly deal with motor and personal and equine products, both with new business, mid term adjustments and claims queries.
Sara Alderman
NFU Mutual Branch
13 East Back
Pembroke
SA71 4HL
9am to 5pm - Monday to Friday
NFU Mutual has won many awards for customer service. We have independent confirmation that several of our policy covers are excellent.
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