Welcome to the Pembroke branch for NFU Mutual. We believe that customer service is what makes us different to dealing with a large call centre and this means we really get to understand your needs whilst offering an efficient, personal and professional service.
We were very happy to insure our hotel with NFU Mutual. Luke Burton came and visited the hotel to discuss our requirements and then presented us with a competitive quotation. It was useful to deal with someone with local knowledge and the NFU Mutual office is in Pembroke, Pembrokeshire making it very convenient. The whole thing was done in a most professional manner. We would not hesitate to recommend NFU Mutual to other local businesses.
Mr M Brace - Hotel Director at Giltar Hotel, Tenby
Having recently started our business, Nicholas Nurseries, a family run Garden Centre in Pembroke dock, West Wales, we thought we should try and protect ourselves and our business with insurance. Having always worked for other people this wasn't really an area we had much experience of. I had thought it wouldn't be an easy task as a large amount of our retail space is a glasshouse, and we knew many insurers wouldn't touch us as it was seen to be high risk.
Having spoken to a neighbouring business owner who had recently taken out insurance for her cafe with NFU Mutual, she couldn't recommend them highly enough and said that we should give Luke at the local office a call.
Within a matter of days he came back to us with a comprehensive insurance policy tailored to our needs. I think that the most important point to make is that should you have a problem or just need some info you can speak to someone local, unlike so many of the big faceless organisations that we all have to deal with these days.
Just like the person who told me to call them I cant recommend NFU Mutual highly enough.
Mr G Nicholas - Owner of Nicholas Nurseries
We have been insuring our Vans and Motor Factor Business with NFU Mutual for the last year after receiving competitive quotations. The main difference is the personal service and being able to speak to someone face to face, as well as the quality of the claims service we have received.
Mrs J Wiseman - Syncro Motor Factors, Pembroke Dock
We selected NFU Mutual in Pembroke to cover us for business insurance due to their local efficient service and competitive quote. As we are a busy tearooms, it is important that our insurance company understand and accept that our business is very seasonal, and this was made easier when our local Sales Executive visited us. Luke Burton was extremely polite and helpful, and provided a competitive quote within a short time. For local businesses, I would thoroughly recommend the Pembroke Agency as being efficient and highly competitive.
Paskeston Hall
I have been with the same broker for nearly thirty years. Luke worked really hard to get the opportunity to quote on our renewals and did an excellent job. Since we moved to NFU Mutual everybody at the Pembroke branch has been excellent. We are so glad we gave them the opportunity to show what they could do.
Ian Griffiths, owner of The Royal Oak and Captains Table, Saundersfoot.
Sara Alderman
NFU Mutual Branch
13 East Back
Pembroke
SA71 4HL
9am to 5pm - Monday to Friday
NFU Mutual has won many awards for customer service. We have independent confirmation that several of our policy covers are excellent.
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