May I take this opportunity to thank Helen Roberts for her guidance, instruction and for the efficient and helpful way in which she carried out all the alterations to my policy when replacing  my car recently. 

Mrs A Davies, Llanferres, Flintshire. 

"I am just writing let you know how pleased i have been with your service, and especially the service from Steve Mellor over at the accident repair place. The service I have had from the incident to getting my car back has been great. This is the first time I have had to make a claim and you made it as stress free as possible. The attention to detail and great professionalism from Mr Mellor was second to none. Every time I called up to check on the process he has been there to help. Really a great thank you to everyone and Steve Mellor i'm up for renewal in August and will defiantly be staying with your service".

Jack Dillon

"I am writing to thank Philip Coathup for his time and effort this evening. Phil was very professional and extremely informative and it was a pleasure to listen to his valuable advice. Pete and I will look forward to seeing Phil again in 12 months. Thank you very much for your time Phil".

Peter and Ellen Hughes

"Life is difficult sometimes, trying to make sure that all those unseen responsibilities such as Insurances are fulfilled especially when there are complications. The particular complication I had was that I have agricultural land not adjacent to my home. I had not insured the land with my previous Insurers as they were unable to deal with anything outside of the norm and despite us being with them for more than twelve years (without claims) they seemed unwilling to help. I tried a number of other companies some of whom could help but at a very high cost and a constant requirement to spend most of the day listening to press 3 to ...... Not being a full time farmer I thought the NFU were off limits but maybe worth give our local office a try. I got an immediate answer on the telephone with a real person who put me on to another real person who, to my surprise understood my needs and had an immediate answer. Lynn our local NFU adviser acted like a friend who wanted to help and did. The quote I had was cheaper than anything else I was offered and the process was simpler than I had expected and of course I was more than pleased to go ahead. I will soon be sending details of my requirements for my cars for a quote.

No more press 3, 4 or 5...., no more I'll pass you on to another adviser, no more hassle. Life maybe doesn’t need to be difficult if you know who to go to for help."

Michael Fryer
Very Happy NFU customer

"I couldn't have asked for better Customer Service, than that received from NFU Mutual. The service was over and above what I could have expected."

"With your help, competitive rates and discounts for multiple policies, my family and I have greatly benefited on our Car Insurance Policies."

"I would not hesitate to recommend NFU Mutual to any of my friends in the future."

"Thanking you."

June Allsup

Mr Thornley has insured with us now for over 10 years, initially  we insured his livery stables and horses along with a few agricultural vehicles.  

Over the years Mr Thornley has increased his business with us, his portfolio now includes Home and Lifestyle, Property Owners, Business Combined, Vehicles and even his daughter's Sculling Boat, who by the way is in the 2012 Olympics, so watch our for her!!  

We always try to provide a personal and attentive service to all our clients. We understand the demands and needs that are made on our Business Clients time and that they require insurance matters to be dealt with immediately and with ease.    

Mr Thornley went on to say:

"I have been using NFU Mutual for many years for our horse lorry. But with the ever increasing insurance bills i decided to get a quote from NFU Mutual for all our insurances. House, livery yard, residential caravan parks and cars, the quote was much less than my previous 2 insurance companies. I have found the personal service excellent (thank you Lynne) and recommend NFU Mutual to all my friends."

Andrew Thornley

May I take this opportunity of thanking the ladies in the office who took so much care of the arrangements which had to be made for the RAC to collect the Kia Rio to be taken to a garage. Every detail was dealt with, with such efficiency and courtesy.

A D Davies Mold