We are very privileged to have a very loyal customer base, with many clients being customers over several generations.

Rest assured we are certainly not complacent over this as we appreciate that loyalty is hard earned and easily lost, and we therefore continually strive to build and retain this with our clients.

We are however proud that in 2009, over 92% of NFU Mutual's General Insurance customers renewed their policies, which is, in our opinion, a great indicator of customer satisfaction.

Below are a small selection of our customers who have agreed to feature on our website to endorse ourselves and NFU Mutual.

"We have been insured with the NFU Mutual at Spalding for the last 15 years and over that time we have always found them to provide a first class service at a competitive price. Having our insurer local to us is a major benefit, especially when dealing with any claims. It is great to be able to talk to people that we know, and who know us and our business, rather than a call centre"

Nigel Wallis, Baytree Nurseries Ltd

"We have always found the local NFU Team to be acutely attuned and attentive to our business and are looking forward to working even more closely together on a broad range of insurance and risk management agendas"

Chris Rimmer, QV Foods, Holbeach Hurn

"I would like to say that since switching our business and vehicle insurance to the NFU a few years ago we have been very pleased with the excellent service, the value for money products, and the fact that we can have one to one contact if we ever have a problem. I have no hesitation in recommending the NFU"

Derek Richardson, Andrew & Co, Spalding

"It is a pleasure to deal with a company who strives to provide good old fashioned service.In these days of internet sales, a return to the 'proper way' of doing business is most welcome. I don't doubt that if asked the question, the majority of people would share my views. It's a welcomed breath of fresh air to deal with people who appreciate my business and who are easily approachable and honest."

Esmond Tearle