Excellent local offices where you talk to people in the UK not answer machines

"Excellent customer service"

"Buying the policy was easy and I talked to a local human being"

The branch are always cheerful, helpful and knowledgeable

"NFU demonstrate the Benefits of Mutuality - They look after their members"

"Local, friendly and very helpful"

"Excellent rating in Which?"

"I have always had good service from this company"

Very friendly service. Also they give specialised insurance where other main stream organisations were not interested

"Fast excellent service"

"Very helpful, quick to respond and fair"

"Local agents provide service levels most companies can only dream of"

Fair in handling claims

"They are so reasonable and unofficious"

"Excellent helpful provider"

Personal, friendly people, good premium on policy

"Good value for money and of course they are a Mutual company!"

They understand insuring rural properties. Excellent personal service

"Very friendly and always give a good deal"

"Have had good service treated like an adult"

They are accessible and you can talk to them. They understand the customer

"Like the fact it is a mutual and can have all policies with one provider"

"Always helpful"

Very good value for money

"Personal service"

"Again quick and no-hassle service"

"They are a really good company to deal with and although I have not made a claim my friend has and the company was superb"

Not the cheapest but the best for very many years

"Very good value cover for pedal cycles included in home insurance"

Source: Moneywise Customer Service Awards 2011