Reporting an equine insurance claim

Follow these tips to help make the process as smooth as possible.

Before you start please have to hand:

Your details including your policy number, or claim number.
Details of any third parties involved.
An indication of the extent of damage or injury.
We also recommend you refer to your policy documents to check what is and what is not covered.

Contact our specialist equine claims service on:

This should be done as soon as possible and before you incur any costs.
Out of office hours. If urgent intervention is required, where appropriate seek the advice of a vet and act in the best interests of the animal. You should then contact us the next working day. Where possible any costs that can be met by your insurance policy will be.
If you would like us to contact you in connection with a claim, e-mail us your contact details and the nature of your claim.

Please indicate your policy number, or claim number if you have one, in all correspondence.

For assistance in the event of an accident or emergency involving your horse contact us at any time of day or night on 0800 783 6091

For equine legal advice contact us during office hours on 0870 844 5678

Emergency assistance can include accident control, veterinary support, horse transport, livery services, farriery referral and message relay.
Where possible any costs that can be met by your insurance policy will be. Services provided that are not covered will be invoiced to you and charged at the current market rate.
Unfortunately our emergency service will not be able to advise whether a claim will be valid.