Reporting a motor insurance claim

Due to the current adverse weather conditions nationwide, we are experiencing high levels of calls relating to emergencies. Therefore please be aware that call waiting times may be longer than usual. However calling between 10:30am and 3:30pm may result in a shorter waiting period.

Emergencies

For assistance with breakdown* repair* and recovery*, accident recovery, windscreen replacement and approved repairs contact us any time of day or night:

	For private cars 0800 282 652
	For fleet vehicles 0800 783 6092
	For commercial vehicles 0800 783 6093
	For horseboxes 0800 783 6091

While travelling abroad with your vehicle for emergency assistance* contact our English speaking operators on one of the following numbers:

	From France 0800 22 92 92 (free call)
	From anywhere else in the EU +33 145 16 64 65

(You can reverse the charges for this call or ask one of our operators to call you back)

* Access to our emergency helpline is available to all NFU Mutual motor insurance customers for emergency advice and to help locate emergency roadside assistance. If you have paid an additional premium for roadside assistance in the UK and/or the EU we will also provide a host of benefits to help repair or recover your vehicle. For details please check your policy documentation.

Before you start please have to hand:

	Your details including your policy number, or claim number.
	Details of any third parties involved
	An indication of the value of the claim, such as purchase price, replacement cost, repair costs, or the extent of the damage or injury.
	We also recommend you refer to your policy documents to check what's covered.