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Your step by step guide to reporting a travel insurance claim
Before you start please have to hand:
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Your details including your policy number, or claim number. |
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Details of any third parties involved. |
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An indication of the value of the claim, such as purchase price, replacement cost, repair costs, or the extent of the damage or injury. |
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We also recommend you refer to your policy documents to check what's covered. |
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 How to contact us about your claim:
Either contact the branch that arranged your insurance - you can Find your local branch here. Or call our 24 hour claims service on 0800 282 652.
If we have acknowledged your claim already please contact the number given on the acknowledgement.
Please indicate your policy number, or claim number if you have one, in all correspondence |
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Emergencies
In the event of an emergency while on holiday contact our English speaking operators at any time of day or night. They are called Mutuaide and are based in Paris.
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From the UK 0800 22 92 92 (free call) |
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From France 0800 22 92 92 (free call) |
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From a mobile and from anywhere else worldwide +33 145 16 64 65. (You can reverse the charges for this call or ask one of our operators to call you back) |
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