Man advising woman

Need some advice about your finances?

Through these difficult and unprecedented times, we’re here and ready to support you. Even though we can’t see you face to face like we usually do, our aim and focus continues to be to you and your financial goals. Our financial advisers are working remotely and are ready to help you over the phone instead.

We understand like us, you are dealing with the unknown and who knows for how long, so whatever questions or concerns you have about your protection (life, critical illness cover), pension or investment, our advisers are here to help.

It’s an unfortunate fact that financial scams are on the rise during this difficult time. Protect your finances and be aware of the risks, visit pensionwise.gov.uk for more information.

Our financial experts are on hand to offer advice and guidance regarding your financial plans, even more so in these troubling times.  

Find out more about our Financial Planning services.

General FAQ’s about staying in touch

Our call centre is still open for customers but as with many companies, we have reduced the number of staff who are taking calls. We would ask you only call us if you either wish to access your money or make a claim. For all other queries please email us or complete this form.

We are open 09:00 – 17:00 Monday to Friday

Yes, we have staff who are receiving and processing customer requests. If this changes in the future, we will provide more information here.

Yes absolutely, please email scanned documents or information here: customermail@nfumutual.co.uk or complete this form

Yes, we have staff who are receiving and banking payments. Postal service issues may mean payments could be delayed getting to us so for payments up to £20,000 we would recommend using electronic payment (direct credit), where possible.

For direct payments under £20,000 please use the correct bank account detailed below. Once the payment has been sent please email life_cst_mailbox@nfumutuail.co.uk confirming the policy number, amount and fund choice.

Select ISA & Select Investment Plan*

Account Name – NFU Mutual Select Investments Limited

Sort Code – 20-83-08

Account Number – 40132209

Reference – Account Number

Shrewd Savings Plan ISA*

Account Name – NFU Mutual

Sort Code – 20-83-08

Account Number – 80651753

Reference – Policy Number

Flexibond

Account Name – NFU Mutual

Sort Code – 20-83-08

Account Number – 90651850

Reference – Policy Number

Select Pension

Account Name – NFU Mutual Trustees Limited

Sort Code – 20-83-08

Account Number – 70687510

Reference – Account Number

Heritage Pensions (Inc. Stakeholder Pension, Personal Pension Account, Personal Pension Plan & Occupational Pensions)

Account Name – NFU Mutual

Sort Code – 20-83-08

Account Number – 80651753

Reference – Policy Number

*Please note if no payments have been made in this or in the previous tax year please call us before making payment on 0800 622323 (option 3) or email life_direct_business_unit_mailbox@nfumutual.co.uk