Through these difficult and unprecedented times, we’re here and ready to support you. We can talk over the phone or we can meet face to face whilst observing the social distance rules, our aim and focus continues to be to you and your financial goals.
We understand like us, you are dealing with the unknown and who knows for how long, so whatever questions or concerns you have about your protection (life, critical illness cover), pension or investment, our advisers are here to help.
It’s an unfortunate fact that financial scams are on the rise during this difficult time. Protect your finances and be aware of the risks, visit pensionwise.gov.uk for more information.
Our financial experts are on hand to offer advice and guidance regarding your financial plans, even more so in these troubling times.
Find out more about our Financial Planning services.
General FAQ’s about staying in touch
Our call centre is still open for customers but as with many companies, we have reduced the number of staff who are taking calls. We would ask you only call us if you either wish to access your money or make a claim. For all other queries please email us or complete this form.
We are open 09:00 – 17:00 Monday to Friday
Yes, we have staff who are receiving and processing customer requests. If this changes in the future, we will provide more information here.
Yes absolutely, please email scanned documents or information here: customermail@nfumutual.co.uk or complete this form
Yes, we have staff who are receiving and banking payments. Postal service issues may mean payments could be delayed getting to us so for payments up to £20,000 we would recommend using electronic payment (direct credit), where possible.
For direct payments under £20,000 please use the correct bank account detailed below. Once the payment has been sent please email life_cst_mailbox@nfumutuail.co.uk confirming the policy number, amount and fund choice.
Select ISA & Select Investment Plan*
Account Name – NFU Mutual Select Investments Limited
Sort Code – 20-83-08
Account Number – 40132209
Reference – Account Number
Shrewd Savings Plan ISA*
Account Name – NFU Mutual
Sort Code – 20-83-08
Account Number – 80651753
Reference – Policy Number
Flexibond
Account Name – NFU Mutual
Sort Code – 20-83-08
Account Number – 90651850
Reference – Policy Number
Select Pension
Account Name – NFU Mutual Trustees Limited
Sort Code – 20-83-08
Account Number – 70687510
Reference – Account Number
Heritage Pensions (Inc. Stakeholder Pension, Personal Pension Account, Personal Pension Plan & Occupational Pensions)
Account Name – NFU Mutual
Sort Code – 20-83-08
Account Number – 80651753
Reference – Policy Number
*Please note if no payments have been made in this or in the previous tax year please call us before making payment on 0800 622323 (option 3) or email life_direct_business_unit_mailbox@nfumutual.co.uk