The COVID-19 pandemic has resulted in an escalation of fraudulent activity.
To protect our customers, we recommend:
If you’re withdrawing funds to reinvest elsewhere, always ensure the people involved are regulated by the Financial Conduct Authority (FCA) on the FCA website
If withdrawing funds to make a payment, please beware that the Covid-19 pandemic is being used by fraudsters to deceive people. This may be by selling virus related products such as fake PPE or impersonating an institution, government department or public body
Always confirm the authenticity of an organisation by making independent contact to check their details
The Action Fraud website provides updates on current ‘scams’ and a reporting facility if you suspect you’ve been targeted
Beware of ‘phishing’ emails, calls and texts. The key things to remember are that:
We will never use email or phone calls to ask customers for policy information, bank details or to request the movement of money
You should always independently verify the authenticity of any request for personal information, or for the movement of money, from any institution, government department or public body
You should never open email links unless you’re sure that the source is trustworthy.
If you are being offered a great deal to move money, it’s likely that if it sounds too good to be true, it probably is.