Financial Fraud Alert

The COVID-19 pandemic has resulted in an escalation of fraudulent activity.

To protect our customers, we recommend:

  • If you’re withdrawing funds to reinvest elsewhere, always ensure the people involved are regulated by the Financial Conduct Authority (FCA) on the FCA website
  • If withdrawing funds to make a payment, please beware that the Covid-19 pandemic is being used by fraudsters to deceive people. This may be by selling virus related products such as fake PPE or impersonating an institution, government department or public body
  • Always confirm the authenticity of an organisation by making independent contact to check their details
  • The Action Fraud website provides updates on current ‘scams’ and a reporting facility if you suspect you’ve been targeted
  • Beware of ‘phishing’ emails, calls and texts. The key things to remember are that:
  • We will never use email or phone calls to ask customers for policy information, bank details or to request the movement of money
  • You should always independently verify the authenticity of any request for personal information, or for the movement of money, from any institution, government department or public body
  • You should never open email links unless you’re sure that the source is trustworthy.

If you are being offered a great deal to move money, it’s likely that if it sounds too good to be true, it probably is.