Bodmin & Liskeard

2 Oakland Mews, Liskeard Business Park, Liskeard, PL14 3UX

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Welcome to NFU Mutual's Liskeard branch. Please call in to discuss your NFU Mutual insurance and financial services needs, alternatively, you can e-mail or telephone us.

Here at the Bodmin & Liskeard branch, our team of friendly, professional and helpful staff will be pleased to assist in any way we can.

Our office is open from 9am to 5pm Monday to Friday, except Wednesdays when we are closed between 9 and 10.30am for a team meeting. We also have an out of hours phone service from 5pm to 8pm Monday to Friday and also 9am to 12.30pm on Saturday mornings when our office is closed.

Counties Served: Cornwall and West Devon, in particular the Liskeard, Callington, Bodmin, Saltash, Wadebridge and Plymouth areas.

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Our team

Ian Maddever

Senior Agent & NFU Group Secretary

Ian brings a wealth of business experience to the Liskeard branch with a strong background in agriculture. Ian has always lived and worked in the area and fully understands the needs of rural clients from private individuals through to the largest companies in the community. Ian’s focus for the team is heavily on customer satisfaction through all aspects of insurance and on ensuring all customers have the option to take advantage of the host of financial services available to them through NFU Mutual. Ian’s vision for the future of the branch is to further cement its position as the premier insurer in the area through continued growth achieved by a highly professional team of motivated staff that carry the customers best interest as the first priority. expand text

Hannah Myatt-Neal

Agent & NFU Assistant Group Secretary

Hannah has been with NFU Mutual for 11 years and brings to the office a wealth of knowledge and experience in farming and commercial insurance. As an Agent & Group Secretary, Hannah believes the key to delivering first class personal service is to understand her client’s needs. Hannah’s main aim is to provide insurance, financial services and risk management solutions for both farming and commercial clients as well as be on hand to assist NFU members. expand text

Lauren Hunt

Trainee Agent

Lauren is on hand to visit both new and existing agricultural and commercial clients. Lauren has a wealth of knowledge from having worked in other areas of the agency network; she is licensed in all areas of the business and works closely with Ian and Hannah to ensure a high level of customer service is delivered. expand text

Wendy Hardy

Office Manager

Wendy’s role is to manage the day to day operations of the office through management and development of the people within the branch, contributing to the delivery of excellent customer service and ensuring compliance with NFU Mutual and regulatory standards. expand text

Diane Peters

Senior Customer Support Adviser

Diane is local to Liskeard and has been a member of the Liskeard office team for over 10 years. Diane is licensed in all NFU Mutual products and is office based providing our customers with both consumer and commercial quotations and can advise and process renewal review amendments. Diane has delegated authority to assist our customers with small commercial/farming property claims up to £2,500, excluding public/employer's liability. Applying an often much needed personal touch when things go wrong. Diane is able to arrange appointments on behalf of our customers with Sam Letchford, NFU Mutual's Financial Adviser. Diane is licensed in commercial and farming, home and lifestyle, equine and motor products. expand text

Zoe Parkes

Customer Support Team Leader

Zoe has 9 years of experience working within the insurance industry and effectively leads our team of Customer Support Advisers ensuring that all customer needs are met in an efficient and compliant manner. Zoe is licenced to provide insurance quotations and process mid term adjustment for motor vehicles, home and lifestyle, horse & rider and commercial packages. Zoe is also able to give advice on and process small home and lifestyle claims up to a delegated authority of £2,500, ensuring your claim is dealt with as efficiently as possible. Zoe can also assist with making financial services appointments with our Financial Adviser Sam Letchford to discuss your financial planning, investment and protection needs. expand text

Layla Twornicki

Customer Support Adviser

Layla is local to Liskeard and has been a member of the Liskeard office team for 6 years. Layla is our claims specialist and has delegated authority to assist our customers with small claims up to £4,000 for home and lifestyle policies relating to buildings, contents and personal belongings. Applying an often much needed personal touch and advice if things go wrong. Layla is licensed to provide insurance quotes and mid term adjustments in motor, personal, home & lifestyle and equine products. Layla is also happy to introduce you to NFU Mutual financial planning services. expand text

Sean Cooper

New Business Developer

Sean is local to Liskeard and is a long standing member of the Liskeard team. Sean specialises in farming and commercial business insurance and is happy to come and meet you at your convenience to discuss your business needs and provide you with a competitive and comprehensive quotation. Sean can also arrange appointments for our risk management services and financial services with our Financial Adviser Sam Letchford. expand text

Naomi Pike

Customer Support Adviser

Naomi is local to Liskeard and is licenced to provide insurance quotations and process mid term adjustments for motor vehicles, home & lifestyle and horse and rider policies. Naomi also has delegated authority to process home and lifestyle claims which enables Naomi to deal with claims as efficiently as possible. Naomi can also assist with making financial services appointments with our Financial Adviser Sam Letchford to discuss your financial planning, investment and protection needs. expand text

Vikki Gubbin

PA to Ian Maddever & Hannah Myatt-Neal, Liskeard and Bodmin Agents and Group Secretaries

Vikki provides administration assistance to the Agents and is on hand to assist our customers with any follow up enquiries relating to Agents new business quotations or annual renewal amendments. Vikki is licenced in all motor, home & lifestyle, horse and rider products and has delegated authority to deal with small home and lifestyle claims. Vikki can also assist with making financial services appointments with our Financial Adviser Sam Letchford to discuss your financial planning, investment and protection needs. expand text

Meggie Runnalls

Administration Assistant

Meggie is the longest serving member of the customer support team at the Liskeard office, having been a loyal employee at the Liskeard office for over 14 years. Meggie is part time and her responsibilities include administering the policy renewals, ensuring they arrive with the policy holder in a timely manner. Meggie also books appointment with our Agents to review our customers current policies and new business appointments. expand text

Patrick Aubrey-Fletcher

County Adviser

Patrick is the county adviser for Cornwall and is based within the Liskeard branch. Patrick is responsible for NFU membership matters such as recruitment and retention and is also available to assist any NFU members with their specific concerns. If you would like further information regarding NFU membership, Patrick will be happy to help. expand text

Sam Letchford Dip PFS

Financial Adviser

Sam joined NFU Mutual in November 2017 bringing with her a wide range of previous experience from 20 years in the financial services industry. She is proud to be able to provide face to face financial service advice to help individuals, families and all types of businesses including our farming customers. Sam is able to visit you to discuss your individual situation and offer expert advice on aspects of financial planning. expand text

NFU Mutual Financial Advisers advise on NFU Mutual products and selected products from specialist providers. When you contact us we'll explain the advice services we offer and the charges.

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