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Call today: 9:00 am - 8:00 pm


9A St Mary Street, Thornbury, Bristol, BS35 2AB

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Welcome to NFU Mutual's Bristol branch where we are committed to providing you with a high quality professional and friendly local service.

We pride ourselves in taking the time with our customers and know that they appreciate having accessible staff in a local office that they can turn to when they need it.

The Thornbury office covers Bristol, South Gloucestershire and North Somerset.

Our team

Jason Cavill Cert CII

Branch Manager
I head the team at Thornbury and I specialise in farming, rural and commercial insurance and risk management. I am also an NFU Group Secretary and help local farming and growing members with their queries. expand text

Anthony Richardson

Assistant Branch Manager
I joined NFU Mutual in October 2017 following a 30 year career within banking and financial services. I bring experience in building excellent customer service propositions ensuring we put our customers at the heart of what we do. I will also support Jason as Assistant Group Secretary for NFU within our farming communities. expand text

Leigh Payne

Account Manager
I joined the team at NFU Mutual, Thornbury in 2016. I have been in the financial services for over 20 years, starting off with Legal and General before moving to HFC Bank as a branch manager and finally Barclaycard before joining NFU Mutual. I have a wealth of experience in all areas of protection so if I can be of any assistance to your insurance needs, please get in touch as I will be delighted to help. expand text

Jack Cox

Account Manager
I joined NFU Mutual in July 2014. I have over 6 years' experience in the financial sector helping customers deal with their finances along with 10 years' experience in customer service and team management. If you have any queries regarding a new policy or renewal please feel free to contact me. expand text

Rene Williams Cert CII

Customer Support Adviser
I have worked at NFU Mutual in Thornbury since July 2002 and have a wealth of experience on NFU Mutual personal and commercial products. I can help you with quotations, queries and any changes you would like to make to your policies. expand text

Claire Thomas

Customer Support Adviser
I joined NFU Mutual Thornbury in May 2015, bringing with me several years of insurance, sales and customer service experience. My main role is to help with new business, renewals and any risk management queries. If you do have any queries regarding a new quote, renewal or any mid year changes please give me or any one within the team a call, and we will be more than happy to help. expand text

Stefanie Minchin

Customer Support Adviser
I joined NFU Mutual in 2009 where I started in the first notification of loss team, and moved to the credit hire team within the Bristol regional service centre prior to moving to the Thornbury branch. Through these roles I have picked up experience in several aspects of insurance. I can help you with motor and home insurance quotes, queries and any changes you need to make to your existing policies. I will also be your first point of contact for claims. expand text

Chloe Vowles

Customer Support Adviser
I joined NFU Mutual in January 2017. I have 2 years' experience dealing with insurance and over 4 years' experience in a customer service role. I can assist with renewals, new business and any mid-term alterations that you need help with. I currently deal with all motor and personal insurance and I am also working towards being able to help with commercial insurances. expand text

Joe Traynor

Customer Support Adviser
I started at NFU Mutual as an underwriter in the regional office in Bristol, then joined the Thornbury branch in May 2017. I bring with me 5 years of insurance, customer service and sales experience to help you with any new business or mid-term changes for motor and personal insurance policies. I can also advise on our range of risk management products to help keep you up to date with your health and safety needs. expand text

Aaron Hodgetts Cert CII

Customer Support Adviser/Life Lead Coordinator
I joined NFU Mutual in January 2015. I am one of the first points of contact at the agency & can assist with any home and lifestyle, motor, equine and agricultural vehicle policies. I have experience dealing with the accounting system for the agency and the life lead coordinator and I'm your first point of contact for appointments with our Financial Adviser. Currently I am working towards my claims & commercial licenses. expand text

James Harwood

Risk Management Services Sales Consultant
I am your risk management services sales consultant and am available to come and talk to you about NFU Mutual's tailor made health and safety packages. expand text

Jerry Smith

Senior Financial Adviser
I have 18 years' experience as a financial adviser. I can offer a personal financial review with professional and friendly advice for your financial planning needs. We offer a wide range of financial services for both individuals or businesses through the Thornbury branch. I am your local NFU Mutual Financial Adviser would be pleased to discuss these with you, so you can relax knowing you're making good plans for your future. expand text

NFU Mutual Financial Advisers advise on NFU Mutual products and selected products from specialist providers. When you contact us we'll explain the advice services we offer and the charges.

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