Phone lines closed

Call today: Closed

Monday: 9:00 am - 8:00 pm

Tuesday: 9:00 am - 8:00 pm

Wednesday: 9:00 am - 8:00 pm

Thursday: 9:00 am - 8:00 pm

Friday: 9:00 am - 8:00 pm

Saturday: 9:00 am - 12:30 pm

Hay on Wye

Old Station Yard, Newport Street, Hay on Wye, HR3 5BZ

Visit today: Closed

Monday: 9:00 am - 5:00 pm

Tuesday: 9:00 am - 5:00 pm

Wednesday: 9:00 am - 5:00 pm

Thursday: 9:00 am - 5:00 pm

Friday: 9:00 am - 5:00 pm

Saturday: Closed

Welcome to NFU Mutual Hay on Wye agency where we pride ourselves in our customer service and are privileged to have a loyal customer base, covering a wide range of clients for personal insurance through to PLCs.

We were NFU Mutual 2011 Overall Agency Winner of Mutual Challenge, NFU Mutual's agency recognition scheme.

Our values: honesty, integrity, sincere care.

NFU Mutual

Our team

Jonathan Cassidy

Senior Agent & Group Secretary

I joined NFU Mutual in September 2018, having previously worked for several large companies in the UK and Europe acting as an in-house adviser and manager of commercial insurance purchasing. I hold qualifications in insurance and risk management; and once fully licenced by NFU Mutual will be able to provide a full service to all our customers. I have also developed a keen interest in farming by helping out at my brother-in-law’s hill farm in South Wales over the past 12 years. Outside of work I enjoy spending time with my wife, walking in the countryside, and keeping fit. I look forward to bringing my experience in insurance, risk management and claims handling, with great in-house customer care, to all our valued clients. I’m very lucky to be supported by a great team here at NFU Mutual Hay-on-Wye. We’re here to help and support you with your insurance needs, so if you have any queries or questions, please don't hesitate to get in touch with me or any member of the team. I look forward to meeting you soon.

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Ellie Williams

Ellie Williams


I joined NFU Mutual in March 2014 and have gained a wealth of knowledge since. I work with clients to understand their business and farming needs whilst building long lasting working relationships. I am also Cert CII qualified and continue to develop my industry knowledge to be able to best advise my clients.
Outside of work I enjoy rock climbing, socialising with friends and exploring the beautiful Herefordshire countryside.

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Sarah Gittoes

Customer Service Adviser

I joined the branch in 2014 and have progressed to customer services processor following my completion of NFU Mutual product exams. I strive to provide a quality service to our customer base and work as part of the dedicated team.

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Aimee Williams

Customer Service Adviser

I joined the team in September 2011 and following training to a high standard, I am proud to have passed all my licensing exams and pleased to now deal with our customer base ensuring it is always to the highest standard and working to excellence within the team.

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Joanne Ricketts

Joanne Ricketts

Administration Assistant

I joined the agency in May 2016 and my responsibilities are the renewals and the general running of the office administration. I am undertaking various training and intend to progress my experience within the job. I always strive to do the best I can and work together as a team member.

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Lauren Dixon

Customer Service Adviser

I joined the team in August 2018 and am currently in the process of completing my training to become a Customer Service Adviser. I am looking forward to working with a dedicated team and helping provide a high level of service to our customers.

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Robyn Twiddy

Customer Service Adviser

I joined the team in March 2019 and will be working towards completing all of the product licences in my new role of Customer Service Adviser. I have previously worked in the property industry and I have always focused on providing a fantastic customer service. I am looking forward to working with the team to deliver this to our customers.

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Peter Owens

Peter Owens ACII

Locum Agency Manager

I have over 45 years’ experience with NFU Mutual encompassing numerous roles during that period. I now specialise in servicing our farming customers and the acquisition of new business.

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Nicola Jones

Financial Adviser

I will be delighted to visit you and offer expert advice on aspects of financial planning. I am available for confidential meetings either at NFU Mutual's office or at your house. Appointments can be made via the Hay-on-Wye agency. I look forward to meeting with you.

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