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Hay on Wye

Old Station Yard, Newport Street, Hay on Wye, HR3 5BG

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Welcome to NFU Mutual's Hay on Wye branch where we pride ourselves in our customer service and are privileged to have a loyal customer base, covering a wide range of clients for personal insurance through to PLCs.

We were NFU Mutual 2011 Overall Agency Winner of Mutual Challenge, NFU Mutual's agency recognition scheme.

Our values: honesty, integrity, sincere care.

Our team

Peter Owens

Peter Owens ACII

Locum Agency Manager
I have over 45 years’ experience with NFU Mutual encompassing numerous roles during that period. I now specialise in servicing our farming customers and the acquisition of new business. expand text
Aimee Wilsher

Aimee Williams

Sales Support Clerk
I joined the team in September 2011 and following training to a high standard, I am proud to have passed all my licensing exams and pleased to now deal with our customer base ensuring it is always to the highest standard and working to excellence within the team. expand text
Lowri Roberts

Lowri Roberts

Sales Development Consultant
I joined NFU Mutual in July 2016 on the graduate scheme as a trainee Sales Development Consultant assisting a number of agencies across North and Mid Wales. Since December 2017 I have been based in Hay on Wye agency supporting and helping clients with a wide range of products and services, in farming and commercial business. expand text

Paul Emery

Locum Agency Manager
I’ve worked in the insurance industry in a variety of roles for 40 years, the last 18 of which have been with NFU Mutual in Wales - 10 of those as a locum. expand text
Sarah Barrington

Sarah Barrington

Customer Support
I joined the branch in 2014 and have progressed to customer services processor following my completion of NFU Mutual product exams. I strive to provide a quality service to our customer base and work as part of the dedicated team. expand text
Zoe Chappelle

Zoe Chappelle

Office Administrator
I joined the team in 2008 and I am the office administrator. My main duties are the renewals and the general running of the office admin. You may however speak with me as I also sometimes deal with customers at reception and take phone messages. I always strive to do the best in my job. expand text
Joanne Ricketts

Joanne Ricketts

Administration Clerk
I joined the branch in May 2016 and my responsibilities are the renewals and the general running of the office administration. I am undertaking various training and intend to progress my experience within the job. I always strive to do the best I can and work together as a team member. expand text
Sian Brown

Sian Brown

Risk Management Services Sales Consultant
I am your risk management services sales consultant and am available to come and talk to you about NFU Mutual's health and safety packages which are designed to suit any business and budget. Now in our 21st year, NFU Mutual risk management services aim to help our diverse range of commercial and agricultural clients identify, manage and reduce all levels of risk. Our health and safety services are individually tailored, and delivered by our nationwide team of highly qualified and experienced consultants. expand text

Nicola Jones

Financial Adviser
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NFU Mutual Financial Advisers advise on NFU Mutual products and selected products from specialist providers. When you contact us we'll explain the advice services we offer and the charges.

For security and training purposes calls may be recorded and monitored.