Phone lines closed

Call today: 9:00 am - 12:30 pm

Sunday: Closed

Monday: 9:00 am - 8:00 pm

Tuesday: 9:00 am - 8:00 pm

Wednesday: 9:00 am - 8:00 pm

Thursday: 9:00 am - 8:00 pm

Friday: 9:00 am - 8:00 pm

Hay on Wye

Old Station Yard, Newport Street, Hay on Wye, HR3 5BZ

Visit today: Closed

Sunday: Closed

Monday: 9:00 am - 5:00 pm

Tuesday: 9:00 am - 5:00 pm

Wednesday: 9:00 am - 5:00 pm

Thursday: 9:00 am - 5:00 pm

Friday: 9:00 am - 5:00 pm

Welcome to NFU Mutual's Hay on Wye branch where we pride ourselves in our customer service and are privileged to have a loyal customer base, covering a wide range of clients for personal insurance through to PLCs.

We were NFU Mutual 2011 Overall Agency Winner of Mutual Challenge, NFU Mutual's agency recognition scheme.

Our values: honesty, integrity, sincere care.

NFU Mutual

Our team

Jonathan Cassidy

Senior Agent & Group Secretary

I joined NFU Mutual in September 2018, having previously worked for several large companies in the UK and Europe acting as an in-house adviser and manager of commercial insurance purchasing. I hold qualifications in insurance and risk management; and once fully licenced by NFU Mutual will be able to provide a full service to all our customers. I have also developed a keen interest in farming by helping out at my brother-in-law’s hill farm in South Wales over the past 12 years. Outside of work I enjoy spending time with my wife, walking in the countryside, and keeping fit. I look forward to bringing my experience in insurance, risk management and claims handling, with great in-house customer care, to all our valued clients. I’m very lucky to be supported by a great team here at NFU Mutual Hay-on-Wye. We’re here to help and support you with your insurance needs, so if you have any queries or questions, please don't hesitate to get in touch with me or any member of the team. I look forward to meeting you soon.

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Sarah Gittoes

Customer Support Adviser

I joined the branch in 2014 and have progressed to customer services processor following my completion of NFU Mutual product exams. I strive to provide a quality service to our customer base and work as part of the dedicated team.

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Aimee Williams

Sales Support

I joined the team in September 2011 and following training to a high standard, I am proud to have passed all my licensing exams and pleased to now deal with our customer base ensuring it is always to the highest standard and working to excellence within the team.

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Joanne Ricketts

Joanne Ricketts

Administration Assistant

I joined the agency in May 2016 and my responsibilities are the renewals and the general running of the office administration. I am undertaking various training and intend to progress my experience within the job. I always strive to do the best I can and work together as a team member.

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Lauren Dixon

Customer Support

I joined the team in August 2018 and am currently in the process of completing my training to become a Customer Service Adviser. I am looking forward to working with a dedicated team and helping provide a high level of service to our customers.

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Paul Emery

Paul Emery

Locum Agency Manager

I’ve worked in the insurance industry in a variety of roles for 40 years, the last 18 of which have been with NFU Mutual in Wales - 10 of those as a locum.

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Peter Owens

Peter Owens ACII

Locum Agency Manager

I have over 45 years’ experience with NFU Mutual encompassing numerous roles during that period. I now specialise in servicing our farming customers and the acquisition of new business.

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Nicola Jones

Financial Adviser

I will be delighted to visit you and offer expert advice on aspects of financial planning. I am available for confidential meetings either at NFU Mutual's office or at your house. Appointments can be made via the Hay-on-Wye agency. I look forward to meeting with you.

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Lowri Roberts

Lowri Roberts

Sales Development Consultant

I joined NFU Mutual in July 2016 on the graduate scheme as a trainee Sales Development Consultant assisting a number of agencies across North and Mid Wales. I work in partnership with the agencies to understand their business and sales potential in order to drive, motivate and influence the delivery of their individual annual sales plans.

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Jordan Parnell

Jordan Parnell

Sales Consultant, NFU Mutual Risk Management Services Ltd

As the Risk Management Services Sales Consultant, I am available to come and talk to farming and commercial customers about tailor-made health & safety services for their business. Please contact the Hay on Wye office to make an appointment with me.

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