Phone lines closed

Call today: 9:00 am - 8:00 pm

Friday: 9:00 am - 8:00 pm

Saturday: 9:00 am - 12:30 pm

Sunday: Closed

Monday: 9:00 am - 8:00 pm

Tuesday: 9:00 am - 8:00 pm

Wednesday: 9:00 am - 8:00 pm

Llanrwst

Llys Jones, Nebo Road, Llanrwst, LL26 0SD

Visit today: 9:00 am - 5:00 pm

Friday: 9:00 am - 5:00 pm

Saturday: Closed

Sunday: Closed

Monday: 9:00 am - 5:00 pm

Tuesday: 9:00 am - 5:00 pm

Wednesday: 9:00 am - 5:00 pm

Welcome to NFU Mutual's Llanrwst Branch. We are surrounded by breathtaking views of the Conwy valley in this market town where NFU Mutual has had a presence for many years.

Our friendly, experienced team can offer a range of motor, personal and business insurance products to meet your needs. We also have an NFU Mutual Financial Adviser who can guide you through our range of financial planning products from protection to investments and pensions. To help ensure you meet your regulatory requirements we also have a health and safety support service to assist.

If you drop by, ring in or receive a visit from us you can be assured that you will always deal with the same team, all of whom speak Welsh and English fluently.

Our office is on Nebo Road on the outskirts of town, offering free customer parking. Opening hours are Monday to Friday 9am to 5pm, however we can visit you at a time to suit. Outside office hours our UK based call centre will be happy to transact business on behalf of our agency.

We also have a sister office based in Llandudno.

NFU Mutual

Our team

Sioned Mair

Sioned Mair

Senior Agent

I am an NFU group secretary and senior NFU Mutual insurance agent based in our Llanrwst branch. Previous to my appointment in this branch I was an agent in the Dolgellau office for 14 years and therefore have many years' experience behind me. My expertise lies not only within our core farming market but also larger commercial enterprises. I am a fluent Welsh speaker who was raised on a family farm, and care passionately about farming issues. I will help to ensure that all your business and personal covers are in place to protect you and your family. Whether it is a review of your existing arrangements or to set up new covers I am happy to call and see you at your premises.

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Helen Elverstone

Helen Elverstone

Agent

With 24 years' experience of working with NFU Mutual I bring a wide range of expertise to the role of agent. My background from various roles within the claims department then as a product trainer equips me with high technical knowledge to ensure that you receive first class advice in a straightforward manner, avoiding insurance jargon. I am a member of the Chartered Insurance Institute, professionally qualified to Advanced Diploma. I also hold a NEBOSH General Certificate in Occupational Health and Safety. Being local from Llandudno means that I fully understand the needs of the area. I specialise in insurance for businesses with particular attention to detail, helping ensure you are fully protected against any losses. I am proud to sell the products of NFU Mutual and look forward to explaining our policy covers to you. Please give me a call.

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Lona Davies

Lona Davies

Agent

I am the longest serving member of the branch team, joining 15 years ago. This longevity ensures that I have strong relationships with both old and new customers. I have lived in the Conwy Valley all of my life and I am a Welsh speaker which equips me with excellent skills to understand and address needs of the local area. I am able to advise on various aspects of general insurance for both commercial and personal customers, ensuring that you are fully protected. Edrychaf ymlaen ich gweld - I look forward to seeing you.

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Tamara Davies

Tamara Davies

Customer Sales Adviser

I have been working at the office in Llanrwst since April 2016 as a Customer Sales Adviser. I am from a farming background and speak fluent Welsh. I can assist you with all your motor and home and lifestyle products and I am the claims specialist in Llanrwst. I am happy to help with all your enquiries, ensuring that you have the best level of customer service. I am also the Financial Services Co-ordinator and can arrange appointments with Tony Capstick and telephone advisers. When I am not in work I am an active member of Rowen Young Farmers' Club, and take part in many of the Eryri Federations activities and competitions.

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Enlli Vaughan

Customer Sales Adviser

I have been working at the Llanrwst agency since April 2018 as a Customer Sales Adviser. I am a fluent Welsh speaker and having grown up on a farm locally, I have a good understanding of the area. I can assist you with all your motor and home and lifestyle products and I am happy to help with all your enquiries, ensuring that you have the best level of customer service.

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Anna Williams

Customer Service Adviser

I am the latest member to join the Llanrwst team, having graduated from Liverpool University. I live locally in Llangernyw, and have a very good understanding of the local area. I will be dealing with both motor and personal insurances, so I could be one of the first people you speak to when you phone or pop into our office. I’m looking forward to meeting you. I am also fluent in Welsh.

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Huw Jones

Customer Service Adviser

I have recently joined NFU Mutual's Llanrwst agency, after working for insurance brokers locally for many years. I am extremely customer focused and have gained a wealth of knowledge, skills and experience from my time in the industry so far and am developing these further. I am still in training at the moment but am looking forward to the day when I can assist you with your insurance needs whether it be motor or personal.

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Alex Munro

Alex Munro

Sales Development Consultant

I joined NFU Mutual in July 2015 on the graduate scheme and I have now successfully moved into the role of Sales Development Consultant. I assist a number of agencies across North and Mid Wales. I help and support with their business plans to ensure they retain loyal customers and develop new business relationships.

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Jordan Parnell

Jordan Parnell

Sales Consultant, NFU Mutual Risk Management Services Ltd

As the Risk Management Services Sales Consultant, I am available to come and talk to farming and commercial customers about tailor-made health & safety services for their business. Please contact the Llanrwst office to make an appointment with me.

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Gareth Jones

Financial Adviser

I have been a Financial Adviser for over 20 years and have been employed by NFU Mutual since 2010. Having always lived in North Wales, I am a fluent Welsh speaker and now live locally in Prestatyn. My role is to carefully assess financial needs and present solutions to achieve customer goals and ensure adequate protection is in place. The range of products offered include pensions, investments and life assurance and I am happy to meet with you to give advice to meet your individual needs and circumstances. Like myself all of the Financial Advisers within NFU Mutual are qualified professionals selected for our experience, knowledge and ability to tailor advice.

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Customer Support Centre

Customer Support Centre

For your convenience, after we return to our families and pets, our 01492 640983 phone number continues to be answered by our customer support centre colleagues in Glasgow and Cardiff from 5pm – 8pm weekdays and 9.30am – 12.30pm on Saturdays and most Bank Holidays. They can deal with taking payment, quotations or mid-term amendments on motor, home, caravan, travel, horse and rider, or horsebox insurance. For data protection purposes they will only be able to deal with the policyholder or an authorised person noted on the policy.

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