Phone lines closed
Monday: 8:30 am - 8:00 pm
Tuesday: 8:30 am - 8:00 pm
Wednesday: 8:30 am - 8:00 pm
Thursday: 8:30 am - 8:00 pm
Friday: 8:30 am - 8:00 pm
Saturday: 9:00 am - 12:30 pm
Penrith
Agriculture House, Cromwell Road, Penrith, CA11 7JW
Monday: 8:30 am - 5:00 pm
Tuesday: 8:30 am - 5:00 pm
Wednesday: 8:30 am - 5:00 pm
Thursday: 8:30 am - 5:00 pm
Friday: 8:30 am - 5:00 pm
Saturday: Closed
Welcome to NFU Mutual Penrith agency. We are located opposite the castle, next to the train station in Penrith. We are a merged agency with the Cockermouth office, which enables us to cover a wider area and provide a high level of customer service.
Whether you are an individual, large company or sole trader our dedicated team are more than happy to assist with your requirements.
We spend the time talking to you to ensure that you get the cover to suit you, your family, your business and your way of life. We pride ourselves on taking the time with our customers and know that they appreciate having accessible staff in a local office that they can turn to when they need it.
NFU Mutual
Our team
Martyn Jeal
Senior Agent
I’ve been with NFU Mutual at Penrith since 1991, specialising in all areas of agricultural and commercial insurances.
Catherine Mortimer
Assistant Agent
When I joined as Sales Associate in January 2010 my role involved gaining new farming and commercial business. In December 2012 I became the Assistant Agent looking after the new business for the agency.
Stephanie Harper Cert CII
Agency Manager
I joined the team at Penrith in 2012 as a Customer Service Adviser to deal with all aspects of motor personal insurances, as well as handling claims. I became Agency Manager in January 2017 when we merged with the Cockermouth agency and now work over both offices to ensure we provide the best service for our customers.
Katherine Bird
Sales Associate
I joined the Penrith agency in 2008 as the Claims Handler and dealt with personal and business insurance queries. I moved on to become a Sales Associate in 2012 and specialise in farming and commercial insurance, as well as financial services.
Siobhan Lamb
Sales Executive
Siobhan joined the agency in January 2017 as a Sales Associate and specialises in farming and commercial insurance, as well as financial services.
Caroline Manning Cert CII
Sales Executive
Caroline joined the agency in February 2017 from a background in insurance and specialises in farming and commercial insurance, as well as financial services.
Kara Jenkinson
Financial Service Co-ordinator
Kara is our Financial Services Coordinator and assists in making appointments for NFU Mutual Financial Advisers, Alan Hodgson & Robert Coates. She also increases awareness of the financial services products we offer including your pension, investment and protection needs to both new and existing clients. Kara can also provide information about our risk management services. If you would like to discuss your financial planning then please give Kara a call.
Kerry Richardson
Customer Service Adviser
I joined NFU Mutual in 1997 and I deal with motor, personal and equine insurances including quotations and changes to existing policies.
Rosie Whitton
Customer Service Adviser
I started working at the Penrith agency in December 2004 as a Customer Service Adviser, working my way up to Office Supervisor. Since returning to work from maternity leave in 2012, I provide administration support and deal with motor and personal insurances.
Antinea Erriu
Customer Service Adviser
I started working at the Penrith agency in 2013 from a banking background. I deal with all motor and personal insurances and provide administrative support to the Agents.
Samantha Collins
Customer Service Adviser
I started working at the Penrith agency in May 2018 from a banking background. I deal with motor and personal insurances including quotations and changes to existing policies.
Sophie Jones
Apprentice Customer Service Adviser
I joined the Penrith agency in October 2017 on an apprenticeship scheme and I am currently studying towards my NVQ in Business Administration. I can deal with motor insurances.
Rob Coates
Financial Adviser
I would be delighted to speak to you and offer expert advise on aspects of financial planning, whether you're interested in investments, pensions or life cover for yourself or your business.