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Royston Branch

Kiln House Yard, Baldock Street, Royston, SG8 5AY

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Welcome to NFU Mutual's Royston branch where we combine a range of insurance products for both personal and business customers with a professional, local, friendly service and where we shall get to know you by name, not by number.

Our team

Sarah Richardson

Sarah Richardson

Office Manager
I joined NFU Mutual in Royston in October 2010 and moved into the office manager role in October 2012. I am responsible for the day to day running of the office and supporting all team members to ensure we provide a first class service to our new and existing customers. I am able to assist our existing customers with their house, motor and commercial insurance requirements and can also give help and assistance in the event of claims. Please feel free to call me about any queries you may have. expand text
Alison Fox

Alison Fox

Farming Account Manager
I have worked at NFU Mutual's Royston branch since 1997 dealing with all aspects of our insurance products. I deal predominantly with our farming member’s insurance needs and undertaking regular review visits. I can also deal with any health and safety requirements you may have and can arrange appointments to see Steven Town, an NFU Mutual Financial Adviser. expand text

Sam Tapsell

Customer Support Adviser
I started at NFU Mutual's Royston branch in 2008 as customer accounts administrator before moving in to a customer support adviser role. I am responsible for customer invoicing, payments and all account queries and can also assist our existing customer with their house and motor queries, as well as your financial planning needs, by putting you in touch with Steven Town, an NFU Mutual Financial Adviser. Please contact me if you require any assistance or need financial advice. expand text
Paula Flynn

Paula Flynn

Financial Services Co-Ordinator/Sales Adviser
I started employment with NFU Mutual in 2005. During my many years of service I have been involved in various roles in and out of the office from customer services to general insurance sales. I now specialise in our financial planning. I can also provide quotations for motor & home insurance for new customers. expand text
Louise Fryer

Louise Fryer

Customer Support Adviser/Claims Handler
I joined NFU Mutual in July 2005 having worked in the insurance industry all my working life. I am able to assist our existing customers with all of their personal and commercial insurance requirements. I can also give help and assistance in the event of a motor, household or business claim. I can also make appointments for our Steven Town, an NFU Mutual Financial Adviser. expand text

Rachel Lucken

Customer Support Adviser
I re-joined NFU Mutual Royston in January 2013 having previously been employed by the company between 2003 and 2010. I have considerable experience in being able to assist existing customers with all of their personal requirements and can also provide quotations for commercial packages, personal lines, mid-term adjustments and claims. expand text

Amanda Dellicolli

Sales Adviser
I started at NFU Mutual's Hitchin branch in February 2010 and moved to the Royston branch in October 2013. I was initially responsible for the customer accounts before moving in to the sales adviser role that I previously occupied at the Hitchin branch. I can provide you with a home, motor or commercial quotation, as well as assisting you with your financial planning needs by putting you in touch with Steven Town, an NFU Mutual Financial Adviser. Please contact me for a quotation and I’ll be happy to help. expand text

Vicky Sole

Customer Support Adviser
I joined NFU Mutual's Royston branch in July 2013 with a background in customer service. I can assist our existing customers with enquiries they may have regarding personal insurance. I can also make appointments for Steven Town, an NFU Mutual Financial Adviser. expand text

Jess Adams

Customer Support Adviser
I joined NFU Mutual at Royston in May 2016 with a background in customer service and financial services. I can assist our existing customers with enquiries they may have regarding personal insurance. I can also make appointments for Steven Town, an NFU Mutual Financial Adviser. expand text

Steven Town

Financial Adviser
My name is Steven Town and I am an NFU Mutual Financial Adviser. As an NFU Mutual Financial Adviser I will tailor a financial plan that’s personal to your circumstances and will work with you to adapt to changes in your life. Planning your financial future will help you make the most of your money whatever stage you are at in life. Planning your financial future is not a one-off process. As you move through your life, change is inevitable. Your circumstances and priorities will change, sometimes unexpectedly, and so will your financial needs. That’s why as an NFU Mutual Financial Adviser I will help you to keep on track to help achieve your financial goals. expand text

Olivia Beeson

Risk Management Consultant
Olivia is able to offer support in assisting your business to manage risks and comply with current legislation, from COSHH assessments, risk assessments, employee handbooks and health and safety policies to fire risk assessments. If you would like to arrange an appointment please contact the Royston branch. expand text

NFU Mutual Financial Advisers advise on NFU Mutual products and selected products from specialist providers. When you contact us we'll explain the advice services we offer and the charges.

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