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Ruthin

28 Well Street, Ruthin, LL15 1AW

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Welcome to NFU Mutual's Ruthin branch. You will always find a warm welcome in your local office here in Ruthin and Corwen. As your agents, Merfyn Roberts, Wyn Roberts and Carys Jones, we can talk you through your options and provide you with excellent customer service.

Our team

Merfyn Roberts

Senior Agent
I was appointed as an NFU Mutual agent in 1984. I grew up in the Llangollen area, my father was a bank manager and my mother was a farmer's daughter from Llangwn near Bala. This has helped to develop my interests in both the finance and agricultural sectors and I have built a close working relationship with both the farming and non farming business community over a wide area. I enjoy working closely with customers and getting to know their business and this allows me to ensure the insurance covers provided meet their business needs. Most customers that I deal with have a long term connection with NFU Mutual. My hobbies include shooting and motor cycling and helping out on the family farm. We have an excellent team in place at our two branches at Corwen and Ruthin and we all look forward to meeting you soon! expand text

Wyn Roberts

Agent
I have been an agent with NFU Mutual since 2007, having previously worked in the financial services industry. As well as my involvement with the management and compliance within the branch, my key areas of responsibility are advising on commercial and farming insurance risks. expand text

Carys Jones

Agent
I was appointed as an agent for NFU Mutual in October 2007. Originally from Tyn Y Groes in the Conwy Valley, I was brought up on the family beef and sheep farm. I graduated from Aberystwyth University with a degree in Agriculture with Business and then went on to work for Animal Health (formerly State Veterinary Service) in Caernarfon. I can help clients with a wide range of products and services, specialising in farming and commercial business. I am happy to visit clients to discuss their insurance requirements. expand text

Lynne Roberts

Financial Services Co-Ordinator
I specialise in sales and support for pensions and investments. I joined the branch in 2003, having previously worked for Pearl Assurance and AMP. I work with NFU Mutual Financial Advisers in the North Wales area. I am your first point of call should you wish to see an NFU Mutual Financial Adviser or if you wish to transact your business over the telephone with a telephone financial adviser. Please contact me for more details on our great products. expand text

Falmai Evans

Sales Associate
I have worked in the insurance industry since 1983 and joined the branch in 2009. I live locally and am a fluent Welsh speaker. I am able to assist customers with all general and commercial insurance. Gobeithio y cawn ni sgwrs yn fuan. expand text

Lisa Williams

Sales Support & Customer Service Adviser
I have worked for the branch since 2003 - specialising in customer service and general insurances. I am from a farming background, speak fluent Welsh, and can help you with your general insurance requirements. I work between our two local offices here in Ruthin and also at Corwen. expand text

Helen Roberts

Sales Support & Customer Service Adviser
I joined the branch in 2010, live locally and am Welsh speaking. I am a sales and customer service adviser and can assist you with all your motor and home and lifestyle products. Hapus i siarad Cymraeg. expand text

Anna Owen

Customer Service Adviser
I joined the West Clwyd branch in 2011. I live locally so I am aware of the day to day challenges faced by our customers. I am able to provide quotations for your vehicles and home and I am happy to help with all your enquiries ensuring that you have the best level of customer service. Hapus i siarad Cymraeg. expand text

Siwan Hulme

Customer Service Adviser - Commercial Reviews
I have been working at the branch since November 2015 as a Customer Sales Adviser. I specialise in commercial and farm business insurance, but can also help you with your motor and personal insurance needs. I am a local girl and live on a dairy farm with my husband. When I am not in work I am an active member of Whitford Young Farmers' Club, and take part in many of the Clwyd Federations activities and competitions. I am also Chairman of the Activities Committee for Clwyd YFC. expand text

Cara Betty Roberts

Customer Service Adviser
I am a recent team member here at the Ruthin branch, but have worked within NFU Mutual for two years. I can assist you with your motor, personal and commercial insurance. I am a fluent welsh speaker. Edrych ymlaen i’ch cyfarfod. expand text

Tomos Ifan Roberts

Customer Service Adviser
I am one of the teams' youngest members here at NFU Mutual Ruthin. I am from a local farming community and I am a fluent Welsh speaker. In my spare time I enjoy playing football, golf and walking in the countryside. I am likely to be one of the first people you speak to at the branch and am able to help with your motor and personal needs. expand text

Maria Evans

Claims Administrator
I am the claims specialist for West Clwyd branch, working from the Ruthin branch providing a personal claims service for you. I have worked for the branch for many years and have a vast experience in all aspects of insurance services. If you are unlucky enough to have a claim on your policy I will ensure that your requirements are dealt with speedily and efficiently. Hapus i siarad Cymraeg. expand text

Sian Roberts

Claims Administrator
I have been with the branch for over 15 years and am from a local Welsh speaking farming family. I have a wealth of experience to offer you; before my young family came along I was an agent at Abergele. I now handle claims and will ensure that in the event of you having to make a claim, you will receive an exceptional personal service. expand text

Sian Vaughan Edwards

Account Assistant/Customer Service Adviser
I joined the team in Corwen in 2007 but since moved to the Ruthin office. I work in the accounts department where I’m responsible for all incoming payments and accounts queries. I’m also licensed in all NFU Mutual motor and personal products, as well as handling general enquiries and introducing NFU Mutual financial services. I live locally and I’m a fluent Welsh speaker. expand text

Helen Davies

Administrative Assistant
I joined the branch in 2001 and provide administrative duties. Prior to this I was a secretary for NFU Cymru in Ruthin for 15 years. I live locally and speak fluent Welsh. expand text

Wiliam Roberts

Administrative Assistant
I am a medical student working over my holidays at the Ruthin branch, which is valuable experience of working in a team and dealing with people. When not in work or at lectures I enjoy listening to music and reading. I also play the piano, sometimes do public performances and accompany singers. expand text

Alison Hart

New Business Prospector
I work from home and contact prospective new customers and arrange appointments for the Agents and new business team to call to see customers. When not working I enjoy travelling and walking. expand text

Paul Emery

Locum Agency Manager & Sales Development Consultant
I’ve worked in insurance around the UK for almost 40 years in a variety of underwriting, broking, audit and sales roles and I’ve been working with NFU Mutual in North Wales for the last 17 years. I specialise in business insurance and my hobbies include all types of fishing and sailing my fishing boat. expand text

Sian Brown

Risk Management Services Sales Consultant
I am your risk management services sales consultant and am available to come and talk to you about tailor made health and safety packages to suit any business and budget. Contact the Ruthin branch to arrange an appointment. expand text

Tony Capstick

Financial Adviser
As an NFU Mutual Financial Adviser with over 21 years’ experience in the financial services industry, I know it is important to put the customer at the heart of everything I do. It’s not about products; it’s about carefully assessing your financial needs and identifying solutions to help you achieve your goals and protect the people that are most important to you. Together, with regular reviews, we can ensure that you are kept up to date with your plans and receive a first class service. We offer a range of products including pensions and investments and I will give advice to meet your individual needs and circumstances. expand text

NFU Mutual Financial Advisers advise on NFU Mutual products and selected products from specialist providers. When you contact us we'll explain the advice services we offer and the charges.

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