Find your local branch

St Austell

3 Southview House, St Austell Enterprise Park, Carclaze, St Austell, PL25 4EJ

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Welcome to NFU Mutual's St Austell branch. Our area includes St Austell, Newquay, St Columb and the surrounding areas. Originally mainly looking after the insurance needs of farming businesses, NFU Mutual has successfully diversified into commercial and non farming insurances. It is our aim to look after our customers and provide a local service to be proud of.

NFU Mutual

Our team

Ian Maddever

Senior Agent & NFU Group Secretary
Ian brings a wealth of business experience to the St Austell office with a strong background in agriculture. Ian has always lived and worked in the area and fully understands the needs of rural clients from private individuals through to the largest companies in the community. Ian’s focus for the team is heavily on customer satisfaction through all aspects of insurance and on ensuring all customers have the option to take advantage of the host of financial services available to them through NFU Mutual. Ian’s vision for the future of the office is to further cement its position as the premier insurer in the area through continued growth achieved by a highly professional team of motivated staff that carry the customers best interest as the first priority. expand text

Hannah Myatt-Neal

Agent & NFU Assistant Group Secretary
Hannah has been with NFU Mutual for 11 years and brings to the office a wealth of knowledge and experience in farming and commercial insurance. As an Agent & Group Secretary, Hannah believes the key to delivering first class personal service is to understand her client’s needs. Hannah’s main aim is to provide insurance, financial services and risk management solutions for both farming and commercial clients as well as be on hand to assist NFU members. expand text

Jessica Pellymounter

Office Manager
Jessica’s role is to manage the day to day operations of the office through management and development of the people within the office, contributing to the delivery of excellent customer service and ensuring compliance with NFU Mutual and regulatory standards. Jessica is fully licensed with delegated claims authority to enable her to assist our customers with small commercial/farming/personal property claims up to £4,000. Jessica is also happy to arrange appointments for Sam Letchford our Financial Adviser. expand text

Mark Taylor

Customer Service Adviser
Mark brings a wealth of experience to the office having been a member of the St Austell team for over 15 years. Mark is licensed in all NFU Mutual products enabling him to assist our clients with mid-term adjustments, quotations and office based/telephone renewal reviews. expand text

Gemma Pellymounter

Customer Service Adviser
Gemma is always happy to provide our clients with new quotations as well as process mid-term adjustments for motor vehicles, home & lifestyle and horse and rider policies. Gemma can also assist with making financial services appointments with our Financial Adviser Sam Letchford to discuss your financial planning, investment and protection needs. expand text

Adam Peters

Customer Service Adviser
Adam is our newest team member, currently working towards licences in all motor and personal insurances. Adam has a strong customer service background and is on hand to help with incoming enquiries. expand text

Sam Letchford

Financial Adviser
Sam joined NFU Mutual in November 2017 bringing with her a wide range of previous experience from 20 years in the financial services industry. She is proud to be able to provide face to face financial service advice to help individuals, families and all types of businesses including our farming customers. Sam is able to visit you to discuss your individual situation and offer expert advice on aspects of financial planning. If you would like to receive financial advice, please contact us and we will arrange an appointment with Sam for you. expand text

NFU Mutual Financial Advisers advise on NFU Mutual products and selected products from specialist providers. When you contact us we'll explain the advice services we offer and the charges.

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