Call today: 9:00 am - 8:00 pm

Friday: 9:00 am - 8:00 pm

Saturday: 9:00 am - 12:30 pm

Sunday: Closed

Monday: 9:00 am - 8:00 pm

Tuesday: 9:00 am - 8:00 pm

Wednesday: 9:00 am - 8:00 pm


Unit 9 Pinkers Court, Briarlands Office Park, Gloucester Road, Rudgeway, Bristol, BS35 3QH

Welcome to NFU Mutual Bristol agency where we are committed to providing you with a high quality professional and friendly local service.

We pride ourselves in taking the time with our customers and know that they appreciate having accessible staff in a local office that they can turn to when they need it.

The Thornbury office covers Bristol, South Gloucestershire and North Somerset.

NFU Mutual

Jason Cavill Cert CII

Branch Manager

I head the team at Thornbury and I specialise in farming, rural and commercial insurance and risk management. I am also an NFU Group Secretary and help local farming and growing members with their queries.

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Jack Cox

Office Manager

I joined NFU Mutual in July 2014. I have over 6 years' experience in the financial sector helping customers deal with their finances along with 10 years' experience in customer service and team management. If you have any queries regarding a new policy or renewal please feel free to contact me.

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Leigh Payne

Account Manager

I joined the team at NFU Mutual, Thornbury in 2016. I have been in the financial services for over 20 years, starting off with Legal and General before moving to HFC Bank as a branch manager and finally Barclaycard before joining NFU Mutual. I have a wealth of experience in all areas of protection so if I can be of any assistance to your insurance needs, please get in touch as I will be delighted to help.

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Stefanie Minchin

Customer Support Adviser

I joined NFU Mutual in 2009 where I started in the first notification of loss team, and moved to the credit hire team within the Bristol regional service centre prior to moving to the Thornbury branch. Through these roles I have picked up experience in several aspects of insurance. I can help you with motor and home insurance quotes, queries and any changes you need to make to your existing policies. I will also be your first point of contact for claims.

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Matthew Grant

Customer Support Adviser

I joined NFU Mutual in March 2018 at Mutual Direct in Cardiff before joining the Thornbury team in January 2019. I have over 15 years of customer service experience and am able to assist you with quotations and queries on both current policies and new products.

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Samantha Morgan

Customer Support Adviser

I joined the NFU Mutual Thornbury agency in June 2019 after completing my Undergraduate degree and undertaking my Master’s degree. I have over 4 years in customer facing roles and I am happy to help you with anything that you might need. Please feel free to contact me regarding any questions and queries regarding your current or future policies. I look forward to speaking with you.

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Rhian Williams

Financial Adviser