Health and Safety Telephone Service

Helping our farmers and other business customers manage their risk

We understand that the Government restrictions relating to Coronavirus mean potential new ways of working and new employees to manage. To help during these challenging times, we've launched some specifically related health and safety guidance to support our farming and other business customers, as well as a new, free health and safety telephone service.

You can find additional resources and support information under each of the categories below.

With the outbreak of Coronavirus, a priority for farming and other businesses will be to safeguard employees' health and well-being if they continue to carry out their job in their normal place of work.

As employers look to changing working practices for continuity, we have produced resources to help you manage these risks, which detail practical guidance and provide links to further resources and useful third-party websites.

The guidance on preventing the spread of Coronavirus in the workplace includes cleaning and disinfecting, managing social distancing, handwashing, managing sickness and return to work, and managing contractors.

Guidance on Personal Protective Equipment (PPE), First Aid and RIDDOR reporting is also available.

Download our guides for more information. For further guidance or to discuss your specific circumstances, please fill out our form and one of our experts will call you back.

Guidance on Preventing the spread of Coronavirus in the workplace [PDF: 1mb]
Guidance on Personal Protective Equipment (PPE), First Aid and RIDDOR reporting
[PDF: 1.2mb]

A look at best practice when it comes to managing employees working from home and those working in isolation.

Working from Home

As an employer you have the same health and safety responsibilities for home workers as you do for any other workers.

This should involve discussing and identifying the risks associated with home working and putting controls in place to reduce these risks where possible. Factors that should be considered include working hours, breaks, comfortable working, lone working, slips and trips, mental health / well-being and electrical and fire safety.

The Health and Safety Executive (HSE) has determined, however, that there is no increased risk from display screen equipment (DSE) for those working at home temporarily. Therefore employers do not need to complete home work-station assessments.

Lone Working

Following the restrictions put in place by the Government to manage the spread of Coronavirus, many businesses have had to adapt their ways of working, which has resulted in a rise in the number of people working alone. This could be because of reduced staffing due to illness or self-isolation, staff working from home, buildings no longer being occupied, or the need to furlough staff.

In order to make sure your lone workers are kept safe you need to assess the risks, so think about who will be involved and which hazards could harm those working alone.

Download our guides for more information. For further guidance or to discuss your specific circumstances, please fill out our form and one of our experts will call you back.

Guidance on temporary working from home during Coronavirus [PDF: 1mb]
Guidance on working alone during Coronavirus [PDF: 1mb]

What you need to think about when it comes to managing your buildings and equipment.

Maintenance and Statutory Inspections of Equipment

Essential thorough examinations, statutory inspections as well as preventative maintenance and repairs should still be carried out during the current Coronavirus restrictions. It’s also critical they are done safely and within the Government guidelines.

Unoccupied Buildings

Following the Government restrictions that have been put in place to manage the Coronavirus outbreak, some buildings have been left partially empty or wholly unoccupied.

Unoccupied buildings can be prone to malicious damage and arson related damage with over 9,000 fires reported every year. They can also be the source of personal accidents.

To help avoid damage and injury, it’s essential procedures are put in place to manage unoccupied buildings during the lockdown period. This could also help to avoid unexpected losses or claims.

Download our guides for more information. For further guidance or to discuss your specific circumstances, please fill out our form and one of our experts will call you back.

Guidance on maintenance and statutory inspections of equipment during Coronavirus [PDF: 1mb]
Guidance on unoccupied buildings during Coronavirus [PDF: 1mb]

Important things to consider when employing foreign or temporary workers.

If you’re experiencing reduced staffing levels due to Coronavirus, you may need to recruit new staff to keep your operations going. Some of these new recruits may not have experience doing the work your business undertakes and/or they may not be fluent in the English language.

To make sure that all your new workers fully understand how to carry out their tasks and are aware of the risks involved, you need to provide them with the right information, training and supervision.

In the case of foreign language speakers, you may need to find alternative ways to communicate, which can be as easy as using other staff to translate, using pictorial images or translator apps. Make sure you check that they have understood, whilst ensuring social distancing is maintained.

Download our guide for more information. For further guidance or to discuss your specific circumstances, please fill out our form and one of our experts will call you back.

Guidance on foreign and temporary workers during Coronavirus [PDF: 1.1mb]

Whilst we’re not currently able to come and see you personally, we can still help you to adapt your working practices and continue to run your businesses safely. We’re making our experienced, specialist health and safety risk management experts available via our remote channels to farming and other business customers. They will be able to offer free, expert health and safety guidance specifically related to the Government restrictions. As well as health and safety, the service covers areas such as fire, property and security.

General FAQs about the service

The new free health and safety service is available to all our farming and other business customers. Simply complete the form to request a call back.

If, after reviewing the guidance available on this page you are looking for further support, then please complete the form to request a call back. Once you’ve completed the form, you will be assigned to one of our specialist health and safety consultants who will be in touch within two working days to provide free health and safety guidance.

There is no limit to how many times you access the online information.

For those who also need a telephone consultation with one of our experts, the amount of time will be agreed by the consultant on a needs basis.