Winter field with snow

Office closures and phone disruption

Due to adverse weather conditions our call centre, Mutual Direct, will be open to existing customers only today.  

We would like to apologise for the disruption to new customers and will resume normal service as soon as possible.

If you are an existing customer and you need to make a motor claim, please call 0800 282 652 (24 hours) for home emergencies please call 0344 571 8167 (24 hours) or, for all other claims please call 0800 197 0963 (Mon to Fri 8am to 6pm)We are experiencing some disruption on our home emergency lines but if you can’t get through at first, please keep trying. If you can't get through to us first time then don’t wait to ring a Tradesman - we will make sure you’re covered.

As a result of the severe weather conditions a number of our agency offices have closed. It is advised that customers call ahead before travelling to check that it is open. Find your local agency office by searching a postcode and selecting your preferred office. 

Please keep an eye on this page and our social media accounts, Facebook and Twitter – we’ll let you know as soon as we’re up and running again.