Thank you for notifying us of your claim

Shortly you will receive an acknowledgement email which will provide information on what supporting documentation is required to validate and progress your claim.  

Please allow up to 48 hours to receive this acknowledgement email making sure to check your spam folder.  

In the meantime, we recommend that you request a local contractor provide a quote for repairs. For any quotes/invoices totalling up to £2,500 that solely relate to storm Dudley or Eunice for damage to property covered under your policy, you can authorise your contractor to proceed without our prior consent.  

(Please note that storm damage to fences is not cover unless specified on a commercial policy) 

For any documentation such as estimates above this value or invoices for completed work, please submit this to making sure to include your claim reference number in the subject line. Your unique claim reference number will follow shortly as part of the formal acknowledgement of your claim.  

In the meantime, if you require urgent assistance, please call one of the following numbers:

Monday-Friday between 8am-6pm: 0190 456 5000

Monday-Friday outside 8am-6pm or weekends: 0800282652