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Hemel Hempstead Branch

Boxted Farm, Berkhamsted Road, Hemel Hempstead, HP1 2SG

Phone lines closed

Welcome to NFU Mutual's Hemel Hempstead branch. Come and visit us, or give our staff a call to find out how we can best assist you. Based in the heart of your community, we'll make time to help you give your financial decisions the care and attention they deserve. We pride ourselves in offering a friendly, personalised and local service.

Our products include home, car and business insurance. We also offer investments, pensions, life assurance and more. Get in touch with us to have a conversation to find out what we have to offer you.

Our team

Ian Crickmay

Senior Agent
I come from a farming background and after working on a variety of farms for 15 years, joined NFU Mutual in 2001. I can provide expert help and assistance with many types of insurance and specialise in business and farm insurance. During my career I have enjoyed building strong relationships with clients which has enabled me to meet their individual insurance needs. I am also the local group secretary of the National Farmers Union for the Watford and Tring branches and would welcome the opportunity to meet with you to discuss your business or farming insurance requirements. expand text

Dawn Lancaster

Office Manager
Dawn has worked in the financial services sector since 2001, joining the Hemel Hempstead office in 2010. She is a member of the local Chartered Insurance Institute and has completed CII Certificate of Insurance qualification. Dawn is responsible for the overall running of the office and can assist with all the products and services we offer. In her spare time Dawn enjoys travelling and socialising with friends. Originally from Suffolk, she tries to return as much as possible to see family. expand text

Zoe Coleman

Agent's Assistant
Zoe joined the branch in 2000 as a customer service adviser, but last year changed her role and is now responsible for assisting the agent in general administrative duties. When the office is short staffed, Zoe can also make amendments and help with queries on existing policies. In her spare time, Zoe enjoys spending time with her family and participating in kick boxing and cycling. expand text

Anji and Glenys

Customer Service Adviser
Anji and Glenys are from our personal lines team. Between them, they have a combined 40 years' experience working at the branch. They are the first point of call and are able to provide quotations for motor and personal policies as well as make amendments and help with queries on existing policies. expand text

Debra

Claims Administrator
Debra is a familiar voice to our customers having worked in the branch for over 10 years. She deals with all aspects of the claims process, from paperwork to liaising with our regional claims department to ensure your claims are paid as swiftly as possible. expand text

David Tree

Sales Executive
Dave has been with the branch since 2012 and he specialises in new business enquires for commercial, personal and motor insurance. He is happy to visit you to discuss your needs if required. expand text

Julie Groves

Life Introducer
Julie works alongside Rachel to introduce the services Rachel and our telephone advisers can provide. So, whether you are looking to make your savings work harder, protect the lifestyle of your family, or plan for your retirement, please give her a call. In her spare time, Julie enjoys road running and has ran a number of marathons for a local charity. She also loves spending time with her partner and two sons as well as squeezing in as much time in Italy as possible, where the budget will allow! expand text

Stephen Cummins

Financial Adviser
Stephen has worked in the financial services industry for over 19 years and provides expert advice on investment and pension products. He takes the time to understand the needs of his clients by discussing their future plans and aspirations. He prides himself on taking a fresh approach to financial advice by discussing options not previously considered by customers and by keeping things simple and jargon free. Financial decisions require much consideration, so he meets clients over two appointments. This allows him to really get to know you. He can then produce a personalised financial planning report that is specific to your situation. So, whether you are looking to make your savings work harder, protect the lifestyle of your family, or plan for your retirement, please give Stephen a call. Stephen has completed the Diploma in Financial Advice. He is a member of the CII and is currently working towards obtaining chartered financial status. Outside of work, Stephen enjoys rugby and has followed England and Saracens for over 25 years. expand text

Olivia Beeson

Risk Management Consultant
Olivia has been with NFU Mutual for 5 years and has recently moved to risk management services from life services. Olivia can offer support in assisting your business to manage risks and comply with current legislation, from COSHH assessments, risk assessments, health & safety policies to fire risk assessments. Since being with RMS she has achieved a NEBOSH certificate in Occupational Health and Safety and she also hold a BA degree in Philosophy with Religious Studies. Olivia loves the outdoors! She enjoys walking, climbing, cycling and running. She has just signed up for her first half marathon in April and is also training for a trek to the top (fingers crossed!) of Kilimanjaro in October! In her spare time, she enjoys spending time with her family and friends either going out for food or going to the theatre. expand text

NFU Mutual Financial Advisers advise on NFU Mutual products and selected products from specialist providers. When you contact us we'll explain the advice services we offer and the charges.

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