If you need to make a Travel Insurance claim, please ensure you have the following to hand before you contact us:
You can then call into your local branch – or if you deal with us directly - call NFU Mutual direct on 0800 096 6526 and select option 3 (for security and training purposes calls may be recorded and monitored).
In the event of an emergency while on holiday contact our English speaking operators at any time of day or night. They are called Mutuaide and are based in Paris.
You must call the police as soon as possible for any incident that involves loss of personal possessions, theft, malicious damage, or personal injury. Remember to obtain an incident reference number.
If you damage someone else's property and that person cannot be contacted.
Report any lost credit cards to the issuing company.
You can report claims over the phone to NFU Mutual, for details select the appropriate product button.
For emergency assistance helplines select the appropriate product button.
Exchange name and contact details.
It may also be useful to obtain details of any witnesses.
The list below is not exhaustive and we may require further documentation to support your claim.
We welcome your views on any aspect of our service and if we fail to meet your expectations, in the first instance please contact us on the number given on your claim acknowledgement, or as indicated for the appropriate product on the "Reporting a claim." page.
More details about how to make a complaint can be found in our complaints section.