If you use our network of Approved Repairers, they will be able to provide you with a free courtesy car for the duration of the repairs. If this does not meet your mobility needs, we can provide you with a replacement vehicle through one of our hire vehicle providers. We’ll cover the insurance and you don’t need to make any changes to your own policy.
A courtesy vehicle will always be provided for as long as it is reasonably required while the repairs to your vehicle are undertaken.
In some cases it may be more appropriate for us to consider a cash payment instead of providing a replacement vehicle. This decision will be based on your particular circumstances.