We pride ourselves on high levels of customer service
Here at the Hungerford office we pride ourselves on high levels of customer service. We judge our performance on what our customers tell us and, as you will see from below, our customer testimonials speak for themselves.
DH (May 2021)
Jess has looked after me and has been absolutely superb, has gone above and beyond at all times and has been tenacious without ever being pushy. I thought I should take the time to drop you both a quick note, as you have a star on your hands there.
Jacky and Dale Fry (August 2020)
It has been a tremendously difficult time to continue working and certainly with the quality of attention we feel we received from NFU Mutual has been exceptional.
We have certainly had to practice patience with the situation we have found ourselves in, but we feel your Account Executive has personally handled our claim efficiently and professionally and without delay and we are very grateful.
John Harding (September 2019)
"Thanks for contacting me Nikki, the redecoration work wasn't too much greater than my excess so I decided to cover the cost myself. But it was great to know that you were there for me should anything more serious happen in the future. I was very impressed with your service and how you contacted me so quickly and talked me through it. Please go ahead and withdraw the claim from my policy."