We pride ourselves on high levels of customer service
Here at the Hungerford office we pride ourselves on high levels of customer service. We judge our performance on what our customers tell us and, as you will see from below, our customer testimonials speak for themselves.
DH (May 2021)
Jess has looked after me and has been absolutely superb, has gone above and beyond at all times and has been tenacious without ever being pushy. I thought I should take the time to drop you both a quick note, as you have a star on your hands there.
Jacky and Dale Fry (August 2020)
It has been a tremendously difficult time to continue working and certainly with the quality of attention we feel we received from NFU Mutual has been exceptional.
We have certainly had to practice patience with the situation we have found ourselves in, but we feel your Account Executive has personally handled our claim efficiently and professionally and without delay and we are very grateful.
John Harding (September 2019)
"Thanks for contacting me Nikki, the redecoration work wasn't too much greater than my excess so I decided to cover the cost myself. But it was great to know that you were there for me should anything more serious happen in the future. I was very impressed with your service and how you contacted me so quickly and talked me through it. Please go ahead and withdraw the claim from my policy."
Susan Chuter (June 2019)
"May I take this opportunity to thank you for all your help and swift resolution to my claim. Apart from a lost earring years ago with a different insurer which had to be remade, I have never had to put in a claim like this and expected the process to be far more difficult and drawn out. It has helped to make an upsetting experience so much easier."
Mr C. (May 2019)
"Many thanks. As ever, a good claim experience with NFU Mutual."
Nick Parry (February 2019)
"Steve (loss adjuster) was honestly a breath of fresh air! Many thanks for your assistance with dealing with the fire restoration and contents claims in such an expeditious and pragmatic manner."
Louis Allen (May 2018)
"I would like to thank you, Nikki, in particular, and all involved, for the prompt and professional way with which you have dealt with the claims."