We pride ourselves on high levels of customer service
Here at the Hungerford branch we pride ourselves on high levels of customer service. We judge our performance on what our customers tell us and, as you will see from below, our customer testimonials speak for themselves.
Paul (January 2017)
"Thank you for agreeing the costs incurred with the leak. Your help and support through what was a very difficult and stressful time was most appreciated. I was also very lucky to have good reliable tradesmen on hand to assist and resolve the problem."
Stephen (November 2016)
"Thank you very much for your very prompt service. It has encouraged me to remain with NFU Mutual despite the fact that I’m frequently approached by a business connection who can offer a pretty significant saving on my insurance costs. Your reputation for no-fuss claims handling is well-founded."
Steve Y (October 2016)
"I would like to thank Nikki for her assistance during this period which although very disruptive, has been made smoother by Nikki's professional attitude and guidance.
I wholeheartedly recommend NFU Mutual for home insurance."
Linda Waller (September 2016)
"My husband recently had what can only be described as a 'traumatic incident' when his fully loaded, electric golf trolley took off on its'own and ran into a lake - quite deep. It was fully submerged.
Everything was recovered from the lake but his phone, sky caddy and golf trolley were useless. While my husband fretted over making a claim and how to get everything replaced or repaired I emailed details to Nikki at the Hungerford branch.
Within 10 minutes almost everything was organised. Our claim was accepted, we forwarded details to a company specialising in replacement or repair. Within 3 days we received a cheque to pay for the trolley repair and within another couple of days a new phone and sky caddy. The phone was second hand when my husband bought it and he declared this - but he was provided with a new one.
It was truly excellent service - what had been a 'traumatic incident' was reduced to something to smile about...
Thank you Nikki and NFU Mutual Hungerford - it is so reassuring to know that you are there looking after us."
John Wiltshire (June 2016)
"NFU Mutual dealt with our claim in a very timely and positive manner, and its reassuring that we have such an insurance company behind us."
Matthew Palterman (June 2016)
"I was very pleased with the help Rachel gave me with my quotes. Rachel was very clear in explaining all the details and easy to talk to. I couldn't recommend Rachel and NFU Mutual highly enough. She is a very good asset to the company and I'm sure she has a bright future. I look forward to speaking with Rachel in the future."
Sarah (April 2016)
"My experience with NFU Mutual has always left me feeling very impressed by the extreme professionalism of the staff I have spoken to, on this occasion Karen Hunter, who was superb at fielding me through a somewhat complicated arrangement. Karen did everything she could to facilitate my thatched cottage insurance and made it all happen in what must have been a record time! I really am so grateful to her and to all at NFU Mutual in Hungerford and really cannot recommend Karen and her colleagues highly enough."
Mike Daunt (February 2016)
"In trying to sort out various insurances, I spoke to Nikki and since then everything has changed. Nikki has sorted out all my problems. She has been helpful, cheerful, intelligent and has behaved far beyond the call of duty. My HUGE thanks Nikki."
Liam Norris (February 2016)
"Dealing with insurance renewal is never something we want to come to terms with or new policies. Usha made this experience easy and understandable, she emailed me with all the details and explained everything on the phone in a very professional manner; but also as a real life person and not like she was reading from notes!! I now have all my vehicles with NFU Mutual. Thank you Usha."
Chris Thompson (February 2016)
"You haven't done a good job, you've done a great job! Just the fact that someone always answers the phone within a few seconds is just so refreshing. When I was trying to insure my 17-year-old daughter with another insurer it was just endless answer phone options! To be honest I am not sure how the service from NFU could be improved. Probably why we've been with you for so long. Keep up the good work!"
Rupert Tate (February 2016)
"I have been a customer with NFU Mutual for a year or two and only recently started working with the local team to me, in Hungerford. Their professionalism, allied with a deft personal and open approach has made my life easier. I particularly want to single out Nikki Allen, who has found me the right cover, at the right cost, all with a friendly smile. Thank you so much!"
David Roberts (November 2016)
"Professional, prompt and good to deal with and could not have asked for a more responsive service."
Nigel Walker (November 2015)
"Thank you Nikki for your recent help in setting up our new vehicle insurance so promptly and effortlessly! Over the years you, Lindsay, Karen and Gary have always handled our personal and business insurance requirements competitively and efficiently and it is always a pleasure to deal with your office. We will continue to commend you at every opportunity."
Nicky Raban (October 2015)
"Many thanks to Nikki and her team at the Hungerford office who quickly and efficiently fully settled our recent claims. As always they are a pleasure to deal with and I cannot imagine going anywhere else for our insurance."
Paul Cunningham (October 2015)
"We have been NFU Mutual customers for many years and never really gave it much thought. That changed recently when, unfortunately, we needed to make a claim. There was no drama, no prolonged process. I phoned NFU on the Monday, loss adjuster came round Tuesday and claim was agreed Wednesday - it really can't get much better than that. Have already recommended them to a number of friends and colleagues as a result."
Richard Ohlenschlager (May 2015)
"Thank you for the notification of payment and for settling this claim so quickly and painlessly. Very good service!"
Mr and Mrs Seaman (March 2015)
"I was impressed with the customer service form NFU. Nikki was very helpful in explaining how to make a claim, which really was very simple. And once made our claim was acknowledged, accepted and paid within three working days – I not sure how they could have been any more efficient. Thank you."
Marion Walker (March 2015)
"Thank you for help over the past month, your professional advice and efficient action is of huge reassurance."
Piers & Rachel Yeld (March 2015)
"My wife and I have been super impressed with the advice and service we have received from Gary and his team in Hungerford. Their home, travel and car insurance policies are always tailor made to meet our needs. Nikki in particular has been brilliant and has saved us hundreds of pounds as circumstances change from year to year. We recommend the team in Hungerford highly and only wish other service industries could operate like they do."
Nicky (February 2015)
"I am extremely happy with the service I have recently received regarding a travel insurance claim. Nikki at the Hungerford office was very helpful and, once she had all the paperwork from me, processed the claim and a cheque was received within a week. Fantastic service! Thank you."
Anthony Ettlinger (February 2015)
"Thanks again for your help, and the great service over the last 15+ years."
Robert (November 2014)
"For your information, Diana was taken ill on 26/27th October while on holiday in Sardina. The problem was acute stomach pains and rigours. We contacted Mutuaide who advised me where to take her, the local hospital in Olbia. The local version of A and E attended to her from about midnight. This included keeping her in until about 11am on 27th October. The E111 card was used for all documentation etc. The investigations included blood tests, CT scan and ECG tests. When released and feeling better she was given a prescription for Antibiotics. I kept Mutuaide informed and they, in turn, were supportive with regular phone calls, including a doctor asking for details. Diana attended a doctor at the hospital, as instructed, as an out-patient on 30th October. This doctor forwarded details of her case to Mutuaide as requested. In the event, Diana's condition improved so we did not need any further assistance from Mutuaide. There was one charge by the hospital for Euro 20.66. I am not claiming for that. Other costs were covered by E111. I would like to say that Mutuaide were most supportive at all times for which we are grateful."
Joseph Cullen (October 2014)
"Following a burglary when visiting in London, we contacted NFU Mutual regarding the loss of personal possessions. From the very start the NFU Mutual staff treated us as honest people who had had an unfortunate experience. Although we did not have receipts for a number of moderately priced items this was not a problem, after discussions, we were able to provide other satisfactory documentation / information. We were able to provide receipts for electronic items and these were replaced promptly. Indeed the only problem with the whole process was getting to grips with Windows 8 on the replacement laptop but that was due to Microsoft! After this experience I would have absolutely no hesitation in recommending NFU Mutual to a friend or family member.
I am now retired but much of my career was spent as the senior executive responsible for quality in a global manufacturing company. The way in which NFU Mutual responded was exactly the kind of behaviour that we were striving to inculcate in our customer facing staff and agencies."
James Colthurst (September 2014)
"I was delighted with the speed and competence of the service provided by Gary Pope's team at NFU Mutual in Hungerford and in particular Nikki King who dealt so well with several challenges."
Paul Gazzard (September 2014)
"For the second time only I have had to use the NFU Mutual claims process and I am happy to say that they have again been completely brilliant in their treatment of the process and us as claimants. Nikki, was prompt and efficient and has really helped, right from the first day, when we realised we had lost our son's belongings on holiday. I always have and will continue to recommend NFU Mutual."
Cary Rudolph (September 2014)
"Your help in this matter has been much appreciated. We know it's slightly out of your routine source of business, but you have been able to sort cover for us so, thank you."
Deb and Tim Griffiths (September 2014)
"I would like to say that as soon as we have secured another property we will come back to you. We have found that your business is the best we have ever known, professional, prompt and above all I have always felt part of something and not just a number. So thank you to you and the entire team and I look forward to assigning another policy when we have secured a new property."
Dr David Silver (April 2014)
"The staff at NFU Mutual always give a personal service which is timely and efficient. I wish the Banks could take your example."