Need immediate assistance? Call us now:0800 282 652

Make a Motor Insurance claim

  • 1Before making a claim
  • 2About your claim
  • 3About your vehicle
  • 4About the incident
  • 5About you
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Before making a claim

We are sorry that you need to make a Motor Insurance claim. You can complete this form to make a claim, providing that:

  1. You know your policy number and have the policy documents to hand.
  2. You are not currently in an emergency situation needing roadside assistance.
  3. Your claim doesn’t require any urgent action from us.
  4. You have a free 5 to 10 minutes to complete the form.

If all the above statements apply, please proceed.

If not, then please call our claims department, which is open between 8am and 8pm Monday to Friday, 9am and 2pm on Saturday, on 0800 282 652. 

If you contact our claims department outside of these times you will be passed to our out of hours provider who will assist you with your claim.

About your policy

You can't make a claim online without your policy or vehicle registration number

So that we can assist you with your claim please call our claims department, which is open between 8am and 8pm Monday to Friday, 9am and 2pm on Saturday, on 0800 282 652

If you contact our claims department outside of these times you will be passed to our out of hours provider who will assist you with your claim.

Need help with your policy number?

You will find your policy number on documentation related to the policy, such as your policy schedule.

The policy number differs depending on type of policy:

Car Insurance = 002x + seven numbers, e.g. 002x1234567

Commercial Vehicle Insurance, Light Goods Vehicle Insurance and Motor Fleet Insurance = 003x + seven numbers, e.g. 003x1234567

Motorcyle Insurance = 004x + seven numbers, e.g. 004x1234567

Agricultural Vehicle Insurance = 005x + seven numbers, e.g. 005x1234567


What is the address on the policy?

Supporting your claim

Details of your claim

If your claim is for glass only, please contact our approved glass suppliers:

Autoglass

Call: 0800 36 36 36

Book an appointment with Autoglass

 

National Windscreens

Call: 0800 622 122 

Book an appointment with National Windscreens

 

Nationwide Glass

Call: 01509 410752

Please enter a time in 24-hour clock format with a '-' between the hours and minutes.

Where did the incident take place?

If you do not know the location of the incident please enter 'TBC'.

Where is the vehicle currently being kept?

If you do not know where the vehicle is being kept please enter 'TBC'.

We'll call you to confirm the details of the vehicles involved.

Due to the number of vehicles involved in this incident, rather than collect the information now we'll ask you for this when when we contact you. 

We'll ask you for the registration numbers of the vehicles, name and telephone number of the drivers/owners, whether the vehicles were damaged and if any in the vehicles was injured. 

For now, you can complete you claim online and then we'll be in touch. 

Vehicle one

Vehicle two

Vehicle three

Address of the property owner

You should report the incident to police as soon as possible.

Additional details

Claimant's details