Make a Motor Insurance claim

We are sorry that you need to make a Motor Insurance claim. You can complete this form to make a claim, providing that:

You are making a claim on a Private Car insurance policy
You can provide your policy number (which begins 002x)
You are not currently in an emergency situation needing roadside assistance
Your vehicle is currently safe to drive (and you are comfortable to do so)
You are the policyholder, a named driver or NFU Mutual Agency Staff
You are reporting a claim following an incident where only your car is involved OR if another car is involved you do not have the third party's details.

If your claim is any of the below types, please report it to us over the phone:

Collision with another car where you do have the third party's details
Collision with a pedestrian or cyclist
Theft or Fire
Glass Damage only
Damage of someone else’s property

Do points 1 to 6 all apply to the claim that you would like to make?

Yes
No

It is not possible to notify us of your claim online

Please call our motor claims notification department on 0800282652.

Opening hours are 8am to 8pm Monday to Friday and 9am to 2pm on Saturday. Outside of these times your call will be passed to our Out of Hours team who will assist with your claim notification.

Need help with your policy number?

You will find it on any documentation we have previously sent you e.g. Renewal Quote or Policy Schedule.

It takes the format of 002x1234567.

What is the address on the policy?

Notifier's details

Are you the policyholder?

Yes
No

Policyholder's contact details

Would you like to receive your claim reference number by email?

Yes
No

Supporting you during your claim

Do you have any additional needs that you would like to tell us about? This will allow us to provide the specific support you need during your claim and this may be something temporary or permanent.

Yes
No

Details of your claim

Where did the incident take place?

If you do not know the location of the incident please enter 'TBC' in the 'Town/City' field.

Driver details

Incident details

When we next speak to you we will ask if you could provide further details of these injuries.

Did you have any trailers or attachments on your vehicle at the time of the incident?

Yes
No

Do you intend to make a claim for damage to your vehicle?

Yes
No

Which repairer are you planning to use?

If you do not know the name of the repairer you are planning to use please enter 'TBC' in the 'name of nominated repairer' field.

Is your vehicle currently driveable?

Yes
No

Are you still in possession of the vehicle?

Yes
No

Where is the vehicle currently being stored?

If you do not know where the vehicle is being stored please enter 'TBC in the 'Town/City' field.

I confirm that the information provided by me as part of this claim form is to the best of my knowledge true and complete:

Yes

I understand that in order to advance my claim NFU Mutual will share information related to my claim with other organisations and public bodies:

Yes

I understand that although my claim has been reported to NFU Mutual, policy cover has not yet been confirmed. Confirmation that the claim is covered and progressing cannot be assumed until a full written acknowledgement has been provided by NFU Mutual.

Yes

To find out more about how we use your personal information, please read our Privacy Policy.

In order for us to accept notification of your claim we require you to confirm and accept all of the declarations above.

Failure to accept all of declarations may result in you claim not being set up.