Make a weather related property claim

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Before making a claim

We are sorry that you have been affected by the recent weather conditions. If your buildings have been damaged following the bad weather, you can complete this form to make a claim, providing that:

You know your policy number and have the policy documents to hand.
Your buildings, which includes, your home, commercial properties, garages, outbuildings, and boundary walls, insured by us, have been damaged by a storm or a flood. Please note that if your fences or gates have been damaged by high winds this is specifically excluded.
Your claim doesn’t require any urgent action from us.
You have a free 5 to 10 minutes to complete the form.

If all the above statements apply, please proceed.

If not, then please contact your agency between 9am and 5pm, or call our claims department on 0800 072 0168, between 8am and 6pm.

If you a need to make a claim outside of these times, please call 0800 282 652 (24 hours a day, 7 days a week) and use option 4.

Do you have the policy document to hand?

We are unable to process your claim via this web form without your policy number

So that you can tell us about your claim, please contact your agency between 9am and 5pm or call the claims department on 0800 072 0168 between 8am and 6pm.

If you are calling outside of these times, and it's urgent, please call 0800 282 652 (24 hours a day, 7 days a week) and use option 4.

Please be aware that many customers will be calling to make a claim and telephone lines are likely to be very busy. To avoid delay, we encourage you to find your policy number and notify us of your claim via the web form.

What is the policy number?

Supporting your claim

Do you have any additional needs that you would like to tell us about, so that we are best able to support your claim? This might be a preference in the time we contact your or a preferred/alternative method of contact.

Tell us about your additional needs:

Details of your claim

What type of policy are you reporting a claim on?

Property Owners Insurance
Tradesman Insurance
Business Insurance
Commercial Select
Farm Select
Estates Select
Motor Trade Select

What is the first line of the address of the damaged property as it appears on your policy schedule?

What is the property description of the damaged property as it appears on your policy schedule?

Which of the following statements best describes what has caused the damage?

A storm has damaged my property
Water from outside has flooded into my property

Which of the following statements best describes how the storm has caused damage?

Storm force winds have damaged my property
Hail has damaged my property
Rain has penetrated my property
The weight of settled snow has damaged my property
Lightning has damaged my property

Which of the following statements best describes how your property has become flooded?

A river, stream or culvert has burst its banks
The water has run off the surrounding land
My drains couldn't cope with the volume of water
A reservoir has burst its banks
The water is welling up through the ground
The sea has inundated my property

Which of the following statements best describes the damage?

Only the outside of my property has been damaged
Both the outside and inside or just the inside of my property is damaged
The main property is undamaged but there has been damage to walls, gates, fences, sheds, outbuildings etc.

Which of the following best describes the extent of the damage?

Not very extensive - Damage to the exterior of a property and no internal damage, or just internal damp/water staining and/or damage to, but not the total loss of prefabricated buildings e.g. sheds or field shelters
Quite extensive - Damage to the exterior of a property and/or internal water damage to solid floors, skirtings, or plaster work, in no more than 1 room and/or the total loss of small prefabricated buildings e.g. garden sheds
Very extensive - Damage to the building leaving the property vulnerable to further damage if not made safe and/or internal water damage to solid floors, skirtings, or plaster work, in more than 1 room and/or the total loss of larger prefabricated buildings e.g. large sheds or field shelters

Which of the following best describes the extent of the damage?

Not very extensive - Damage to the exterior of a property and no internal damage, or just internal damp/water staining and/or damage to, but not the total loss of prefabricated buildings e.g. sheds or field shelters
Quite extensive – Damage to the exterior of a property and/or internal water damage to solid floors, skirtings, or plaster work, in no more than 1 room and/or the total loss of small prefabricated buildings e.g. garden sheds
Very extensive – Damage to the building leaving the property vulnerable to further damage if not made safe and/or internal water damage to solid floors, skirtings, or plaster work, in more than 1 room and/or the total loss of larger prefabricated buildings e.g. large sheds or field shelters

Have any contents or moveable items kept in the open also been damaged that you would like to claim for?

In your own words, describe what has happened:

What date did the damage occur?

Do you currently have power to your property?

The power supply to your property is managed by the electricity distribution operator.

If you are without power we advise you to contact the relevant operator.

You can find out who the electricity distribution operator is at energynetworks.org.

Is your property secure?

Can you or your tenant(s) continue to live in/use the property in it's current condition?

Yes, comfortably and without inconveniencing me/them
Yes, but I/they would find it uncomfortable or an inconvenience
Not at all

Would you or your tenant(s) be able to continue to live in/use the property while repairs are made?

Yes, comfortably and without inconveniencing me/them
Yes, but I/they would find it uncomfortable or an inconvenience
Not at all

Would you like to claim for a second building listed on your policy?

What is the first line of the address or property description as per the policy schedule of this damaged property?

Would you like to claim for a third building listed on your policy?

What is the first line of the address or property description as per the policy schedule of this damaged property?

Would you like to claim for a fourth building listed on your policy?

What is the first line of the address or property description as per the policy schedule of this damaged property?

Would you like to claim for a fifth building listed on your policy?

What is the first line of the address or property description as per the policy schedule of this damaged property?

Have the repairs been carried out?

How much did the repairs cost?

Have you already obtained an estimate for the cost of repairs?

How much is the estimate?

Do you have your own preferred contractor that you would like to use?

Are you able to recover VAT for the cost of repairs or replacement for this claim?

You can only recover the VAT if the damaged property is owned by a VAT registered business

Are you the policyholder?

Which statement best describes your relationship to the policyholder?

Please provide your details:

Title:

Please enter your title:

Your first name:

Your last name:

What is the best telephone number to contact you about your claim?

What is the email address we should use to contact you about your claim? Acknowledgment of the submission of your claim will be sent by email.

Please re-enter your email address:

What is the address the policy documents are sent to?

To find your address please enter your postcode or the first line of your address:

How would you like to be contacted about your claim?

Phone
Email
Post

By submitting this claim you confirm that all of the above information is correct to the best of your knowledge.

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