Valuing our people

Making a difference

We work hard to create an environment where our employees can grow and flourish, where they are engaged and empowered to make a difference. One of our strategic objectives is to be a Great Place to Work. Our employee engagement remained at world class levels in 2021. We were again awarded the Gallup Exceptional Workplace Award – the only UK-headquartered company to achieve this in 2021 and for the second year running. 

Employee wellbeing

At home or at work, we want to help our employees be as healthy as possible. Looking after our employees during these unprecedented times and as we returned to the office was important.  
In 2021 we launched our Informal Homeworking Policy giving employees the opportunity and flexibility to work from home for a percentage of their time. To support this new way of working, more than 700 of our managers received training on how to successfully lead their teams in a hybrid working environment. 

Developing our people

It’s essential that our employees can deliver on our commitment to our members. We provide top quality learning and development solutions to meet the needs of our people and our business, by supporting personal skills, business awareness, talent and leadership opportunities, and technical expertise. All of which help to ensure that we have some of the most capable people in the industry. Our improved online and virtual training offers flexible learning and talent development for our leaders and employees wherever they’re located in the UK. 

Women in finance

We have also been a signatory to the Women in Finance Charter since 2018. In 2021, we implemented a number of initiatives to support our work in this area, including gender-balanced recruitment long lists, unconscious bias training for all managers and return to-work coaching and career development support for those returning from long-term career breaks. To date, more than 400 managers have received unconscious bias training, and this programme will be rolled out to all employees in 2022. 

To find out more about our other activities to support our members, our communities, our people and the environment, download our Responsible Business Report, or visit our Responsible Business page.