How to make a claim on your Insurance products

If you need to make a new motor claim please call 0800 282 652.

If you need to make a claim and are currently abroad, please call Mutuaide on +33 1 45 16 64 65 from any country.
If you are calling from France, you can call Mutuaide via 0800 22 92 92 free of charge.

To report a new non-motor claim (excluding equine):
  • Please contact your local branch (9am-5pm, Mon-Fri), find your local office.
  • Or, if you are a Mutual Direct customer please call 0800 197 0963 (8am-6pm, Mon-Fri)
If you need to make a claim out of these hours please call 0800 282 652.

To report a new equine claim call 01904 683410 (between 8am-6pm, Mon-Fri)


For more details about how to make a claim please select your product below