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Business Insurance Claims

When looking for an insurance partner, you need to be confident that they can meet their commitments and keep your business operating if things don’t go to plan. That’s exactly the promise we’ve delivered to our clients for the last 100 years.

We’ll deal with your claim fairly, offering high levels of service and advice at every step.

This page is for claims relating to:

  • Your business
  • Legal expenses

For Business Travel claims, please see Travel Insurance claims.

For claims related to commercial vehicles, please see Commercial Vehicle Insurance claims.

Before you make a claim

If you need to make a new claim, please ensure you have the following:

  • Policy number
  • Your name and address
  • Details of the incident that has to the claim including date, circumstances and, if possible, an estimate of the cost
  • Your contact number

How to make a claim

If you purchased your policy through a local agent contact your local agency office.

If you purchased your policy over the phone through Mutual Direct you can notify us of a new claim or provide updates to an existing claim by calling 0800 197 0963.

Out of hours emergency claims

In the event of an emergency in your premises which:

  • Puts your health, or that of your employees, at risk;
  • Creates a risk of damage to your premises or property;
  • Creates unacceptable working conditions.

Call our Commercial Emergency Helpline 0800 197 0963 (24 hours a day, 7 days a week) and use option 3.

Glass Claims

In the event of broken windows or fixed glass at your property you can utilise a 24 hour service to ensure that any broken glass is replaced without delay. For full details please refer to the Accidental Breakage of Fixed Glass cover extension of the policy.

We now employ the services of Martindales who can be contacted for emergency assistance on 01204 877177. Please note that the glass supplier details listed in the policy wording will be updated shortly. For non-urgent glass claims please follow the guidance in ‘How to make a claim’.