Home Insurance Claims
Guidance about how to make a home insurance and NFU Mutual Bespoke Home Insurance claim, including add-ons and extensions such as Home Emergency Cover and Personal Belongings Insurance.
About making a claim
When it comes to making a claim, we understand the importance of acting now and sorting out the details later.
We know that dealing with a Home Insurance claim can be a challenging time, we are committed to providing you with the first class customer service that you have come to expect, no matter what the claim.
This page is for claims relating to:
- Your property
- Personal Belongings Insurance
- Holiday Accommodation Insurance
- Extensions to your Home Insurance policy, e.g. homeworker, caravan
- Home Emergency Cover
- Legal Expenses
- When abroad
For Travel Insurance claims, please see Travel Insurance claims.
For claims relating to your Dog or Cat, please go to Dog and Cat Insurance Claims.
Before you make a claim
If you need to make a new claim, please ensure you have the following:
- Policy number
- Your name and address
- Details of the incident that has led to the claim including date, circumstances and, if possible, an estimate of the cost
- Your contact number
How to make a claim
Property, Personal Belonging Insurance, Holiday Accommodation Insurance, Home Insurance policy extension claims
Where to make a claim depends on where you bought your policy from, this will be either Mutual Direct or local agency office.
You'll find who your policy is held with on the front page of your policy schedule.