Motor Insurance Claims
Guidance about how to make a claim for Car Insurance, including motorhomes and campervans, and Motorcycle Insurance.
We know that an accident can happen at any time, that's why we will do all we can to make sure that the claims process is as hassle free as possible, you have an understanding of what happens throughout and you get the maximum benefit from your insurance cover with us.
If your vehicle has been involved in an incident, please notify us immediately.
Even if you’re not making a claim for your own losses, you may find yourself facing a claim from the other person involved. We will give you help and advice and deal with any claims made against you.
If you need to make a new claim, please ensure you have the following:
- Your name and address
- Vehicle Registration Number
- Details of any third parties involved
- Details of the incident that has led to the claim including date and circumstances
- An indication of the value of the claim, such as purchase price, estimated replacement cost, or the extent of damage or injury
- Your contact number
Challenges in the Vehicle Repair Industry
The Vehicle Repair Industry continues to experience delays in acquiring parts and paint which has a knock-on effect to availability of courtesy cars within our Approved Repairer Network. All motor insurers are experiencing similar issues and NFU Mutual have been equally affected.
Although repairers continue to pre-order parts before the arrival of a vehicle on-site, customers may experience a delay before their vehicle is booked in for repair. In certain areas of the country, or for some vehicle makes and models, priority may need to be given to severely damaged and/or undriveable vehicles.
Our Approved Repairer Network will keep you updated on the progress of your repair even where resources are stretched. We are working alongside our Network to ensure that customer impact is kept to a minimum wherever possible and we thank you for any patience which you have been asked to show.
Motor Claims Guide
No matter who you are or what you drive, an accident can happen at any time. Our Motor Claims Guide explains what to do after a motor accident and deals with what happens next to you and your vehicle and anyone else involved. It tells you what we can do to help and which of our trusted partners you can expect to hear from.