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Thatch insurance claim

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How to make a claim

If you need to make a Thatch home insurance claim, please ensure you have the following to hand before you contact us:

  • Your policy number
  • Details of any third parties involved
  • An indication of the value of the claim, such as purchase price, estimated replacement cost, or the extent of damage or injury

You can then call into your local branch – or if you deal with us directly - call NFU Mutual direct on 0800 282 652 (for security and training purposes calls may be recorded and monitored).

Your policy document will explain precisely what is and is not covered.

Please read your policy in detail before making a claim.

Claims FAQs

Emergency Numbers

In the event of a domestic emergency - such as a burst pipe - please report your claim as indicated above.

  • General emergencies 0800 282 652
  • Replacement glass 0800 474 747

When do I call the police and who else might I need to call?

You must call the police as soon as possible for any incident that involves loss of personal possessions, theft, malicious damage, or personal injury. Remember to obtain an incident reference number.

If you damage someone else's property and that person cannot be contacted.

You can report claims over the phone to NFU Mutual, for details select the appropriate product button.

For emergency assistance helplines select the appropriate product button.

What do I do if someone else (a third party) is involved?

Exchange name and contact details.

It may also be useful to obtain details of any witnesses.

What happens once I've submitted my claim?

Any emergency repairs will be authorised without delay.

We will acknowledge your claim in writing.

If we need further details we will ask for them at this point. Included in this acknowledgement will be contact details to allow you to follow the progress of your claim.

We aim to settle all claims as quickly and as fairly as possible. However, delays may occur where we need to contact you for additional information, or where a claim is complicated, or where a third party is involved. If you need to check on the progress of your claim do not hesitate to contact us.

What if I have a complaint?

We welcome your views on any aspect of our service and if we fail to meet your expectations, in the first instance please contact us on the number given on your claim acknowledgement, or as indicated for the appropriate product on the "Reporting a claim." page.

More details about how to make a complaint can be found in our complaints section.