Any emergency repairs will be authorised without delay.
We will acknowledge your claim in writing.
If we need further details we will ask for them at this point. Included in this acknowledgement will be contact details to allow you to follow the progress of your claim.
We aim to settle all claims as quickly and as fairly as possible. However, delays may occur where we need to contact you for additional information, or where a claim is complicated, or where a third party is involved. If you need to check on the progress of your claim do not hesitate to contact us.