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Coronavirus Information Hub

£32 million support package for our customers, their families and communities

As a mutual, our customers are at the heart of everything we do. We understand that these are worrying and difficult times for everyone, and you may have questions about your insurance or financial products in relation to COVID-19. 

Our Coronavirus Information Hub has the latest updates and FAQs on NFU Mutual’s response to Coronavirus. Please continue to check back as we're updating regularly. 

Find out more about our initiatives

We’ve revised our position on government grants in relation to claims settlements for Holiday Accommodation loss of profit on our home insurance policies. Government grants will no longer be considered during the claims settlement, find out more.

On Tuesday 15 September 2020 the Court published its judgment on the Financial Conduct Authority (FCA) Business Interruption Test Case.  Find out more.

  • £24 million worth of changes to our insurance cover – including COVID-19 on Personal Accident and Group Personal Accident extensions available for new and existing Home and Business Insurance customers.
  • We're committed to making it easy for our home, motor and travel customers to adapt to the ever-changing situation, including:
    • Extending cover for key workers to drive.
    • Enabling people who want to help communities by transporting medicines and groceries.
    • Supporting those who now need to work from home.
    • Helping those who have been stranded abroad.
  • Extending cover for businesses to allow them to expand their normal commercial activities during the Coronavirus pandemic. As well as offering flexible cover for those with unoccupied premises, added protection for those with higher stock levels, and continuing cover for farmers with uncollected milk.
  • Continuing to provide an automatic 15% increase in property sums insured to ensure customers are protected if an Agent or valuations firm cannot access property during the outbreak.
  • Streamlining claims processes to speed up payments.
  • Continuing to provide access to NFU Mutual's national network of Financial Advisers to help customers manage their current financial plan. Visit our new Financial Services Hub to find out more. 
  • Setting up the NFU Mutual Agency Giving Fund, allowing £1million to be released through our agency network to help local charities and communities across the UK.
  • An additional £750,000 donation to the NFU Mutual Charitable Trust, which will give the Trust £1 million to support national organisations reaching the isolated and vulnerable families facing financial challenges due to Coronavirus.
  • £5 million to support our 300 local offices across the UK, enabling them to remain open and continue to serve their communities.
  • £50,000 donation to affiliated charity, Farm Safety Foundation, to support and extend its mental health work during this period of isolation.
  • Continuing to reward loyalty through our Mutual Bonus discount, which will offer an estimated £250m in premium discounts to general insurance customers who renew with us between July 2020 and June 2021.   
  • Continuing to provide funding for the UK's main farming unions as they work with government to keep agriculture running. This year, we'll be donating £7.5m to farming unions to carry out their vital role.  

To find out more, visit the product FAQ pages or speak to your local Agent

If you’re experiencing temporary financial pressure as a result of Coronavirus and you’re worried about making payments, we’re here to help.

General Insurance policyholders: find out more about what options are available and how to get in touch.

Life insurance, critical illness and income protection policyholders: find out more about what options are available and how to get in touch.

Due to lockdown restrictions, it's likely that you've not been using your vehicle as frequently as you used to. So to help you get back on the road as restrictions are lifted and to support our key workers who are still using their vehicles we launched our temporary additional UK breakdown cover in May, at no extra cost to our Car and Light Goods Vehicle policy holders. 

And because we understand things aren’t quite back to normal yet, we’ve now extended this cover for a further three months. This means that from Friday 22nd May 2020 to Monday 31st March 2021 inclusive, you'll be covered if you're in need of 'at home' or 'national recovery' breakdown services via our partner, the RAC. Find out more.

We understand that these are challenging times with Government restrictions still in place due to Coronavirus. Feedback from our customers has told us that this is impacting the ways of working on farms and in other businesses, and that they need help and guidance on how to work safely, either through reviewing current activity or as they re-open their businesses.

We can offer our farming and other business customers one-to-one health and safety consultancy to help in the current climate.

With extensive multi-sector experience, our risk management team are on hand to talk through a broad range of concerns, including areas such as training new or inexperienced workers, social distancing in the workplace, unoccupied buildings or re-opening your business safely.

Whilst we find ourselves in these unprecedented times, we’re here ready to support you, our financial advisers are working remotely following the social distancing guidelines.

Visit our Financial Services Hub 

At this time of great uncertainty, we are working hard to protect your interests, your wellbeing and your future.

Read our guide on what mental health is, how to spot the signs of a problem amongst your family and friends and what you can do about it.


Got a general question about your product and Coronavirus?
Click on each product area for the latest information and FAQs.