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Coronavirus Information Hub

Coronavirus news and information for NFU Mutual customers

We understand that these continue to be worrying and difficult times for everyone, and you may have questions about your insurance or financial products in relation to COVID-19.  

Our Coronavirus Information Hub has the latest updates and FAQs on NFU Mutual’s response to Coronavirus. Please continue to check back as we're updating regularly.  

Find out more about our initiatives

An update on the Financial Conduct Authority legal action on Business Interruption cover (19/01/2021)

On Friday 15 January 2021 the Supreme Court published its judgment on the Financial Conduct Authority (FCA) Business Interruption Test Case  Find out more.

We’ve revised our position on government grants in relation to claims settlements for Holiday Accommodation loss of profit on our home insurance policies. Government grants will no longer be considered during the claims settlement, find out more.

Following the total donations of circa £1.8 million made in 2020, and as the challenges of the pandemic continue, we’ve pledged a further £2.75 million towards local and national charities in 2021 to enable these organisations to offer support to the communities they serve. £2 million will be donated to local charities through our Agency Giving Fund and a further £750,000 to the NFU Mutual Charitable Trust to support national organisations.

Due to lockdown restrictions, it's likely that you've not been using your vehicle as frequently as you used to. So if you do need to travel, and to support our key workers who are still using their vehicles, we’re temporarily providing additional UK breakdown cover from our partner, the RAC, at no extra cost, to our Car and Light Goods Vehicle policyholders.
 
This means that from Friday 22nd May 2020 to Wednesday 30th June 2021 inclusive, you'll be covered if you're in need of 'at home' or 'national recovery' breakdown services from the RAC. Find out more.

We understand that these are challenging times with Government restrictions still in place due to Coronavirus. Feedback from our customers has told us that this is impacting the ways of working on farms and in other businesses, and that they need help and guidance on how to work safely.

We can offer our farming and other business customers one-to-one health and safety consultancy to help in the current climate.

With extensive multi-sector experience, our risk management team are on hand to talk through a broad range of concerns, including areas such as training new or inexperienced workers, social distancing in the workplace, unoccupied buildings or re-opening your business safely.

Whilst we find ourselves in these unprecedented times, we’re here ready to support you, our financial advisers are working remotely following the social distancing guidelines.

Visit our Financial Services Hub 

If you’re experiencing temporary financial pressure as a result of Coronavirus and you’re worried about making payments, we’re here to help.

General Insurance policyholders: find out more about what options are available and how to get in touch.

Life insurance, critical illness and income protection policyholders: find out more about what options are available and how to get in touch.

At this time of great uncertainty, we are working hard to protect your interests, your wellbeing and your future.

Read our guide on what mental health is, how to spot the signs of a problem amongst your family and friends and what you can do about it.

 

In 2020, we launched a number of initiatives in response to the changing circumstances, many of which will continue into 2021: 

  • Flexible policy adjustments for our home, motor and travel customers to enable them to adapt to the ever-changing situation including: 
    • Extending cover for key workers to drive 
    • Enabling people who want to help communities by transporting medicines and groceries
    • Supporting those who now need to work from home
    • Helping those who have been stranded abroad.
  • Extended cover for businesses expanding on their normal commercial activities during the pandemic
  • The inclusion of COVID-19 on Personal Accident and Group Personal Accident extensions available for new and existing Home and Business Insurance customers
  • Flexible approach to cover for temporarily unoccupied premises, higher stock levels, and continuing cover for farmers with uncollected milk
  • Continuing to reward our loyal General Insurance (GI) customers through a Mutual Bonus, which provides a saving on the renewal premium of your GI policy. In 2020 we paid out some £255m in this way and we are again able to announce a significant Mutual Bonus going forward for all our renewing General Insurance members. 
  • Continuing to provide funding for the UK's main farming unions as they work with government to keep agriculture running – a total voluntary donation of £7.5 million in 2020.  
  • Our new NFU Mutual Agency Giving Fund allowed £1million to be released in 2020 through our agency network to help local charities and communities across the UK. The Agency Giving Fund returns in 2021 with £2 million of funding available.  
  • An additional £750,000 voluntary donation in 2020 to the NFU Mutual Charitable Trust which will be matched in 2021. This funding enables the Trust to further support national organisations reaching the isolated and vulnerable families facing financial challenges due to Coronavirus. 
  • Additional donations to our affiliated charity, the Farm Safety Foundation, to support and extend its mental health work during this period of isolation. 

To find out more, visit the product FAQ pages or speak to your local Agent

Got a general question about your product and Coronavirus?
Click on each product area for the latest information and FAQs.