Friday: 9:00 am - 8:00 pm
Saturday: 9:00 am - 12:30 pm
Sunday: Closed
Monday: 9:00 am - 8:00 pm
Tuesday: 9:00 am - 8:00 pm
Wednesday: 9:00 am - 8:00 pm
Brackley
Wheatsheaf Barn, Charlton House Farm, Charlton, Brackley, NN13 5LH
Visit today: 9:00 am - 5:00 pm
Friday: 9:00 am - 5:00 pm
Saturday: Closed
Sunday: Closed
Monday: 9:00 am - 5:00 pm
Tuesday: 9:00 am - 5:00 pm
Wednesday: 9:00 am - 5:00 pm
Welcome to NFU Mutual Towcester & Brackley agency, where we look after clients up to Daventry & South of Weedon, across to the edges of Milton Keynes & Banbury and throughout the South Northamptonshire area helping them plan for the worst but prepare for the best by safeguarding and enhancing their financial prosperity.
In an age where insurance quotes are done in two minutes online and financial decisions are often rushed, we focus on giving these decisions the time, respect and attention to detail they deserve. We have been looking after our customers' insurance for over a century and helping them plan for the future for the last eighty years. Talking to individuals, organisations and businesses, we've learnt there are a few things you just have to get right.
It's all about the detail
We never claim to be the cheapest, but we do make sure we provide cover that includes all the important things. We never forget why insurance is there - to help you out when you need it.
Our no-nonsense approach
We always aim to pay you quickly, so you can get back to normal as soon as possible.
Our Awards and Accolades
Winning awards and accolades is one way of being recognised for the high standards of customer service and cover which NFU Mutual provides. NFU Mutual takes pride in this recognition.
NFU Mutual
Nikki Blackwell
Senior Agent and Group Secretary
I am the Senior Agent and Group Secretary for the Northamptonshire area from South of Daventry / Blisworth / Weedon / Kings Sutton through to Banbury / Silverstone & Stowe. I have been providing a personal, individual service to our individual clients, company directors and corporate customers for their business, commercial and personal insurance requirements for nearly 30 years - from manufacturing, motor trade and warehousing requirements to farming, estates and large property owners portfolios as well as car, bespoke house and horse insurance policies. I also work closely with Stephen Cummins to organise life cover, critical illness, retirement planning & ISA’s solutions along with many other products from our unique NFU Mutual Financial Services range.
We ensure that our team provide a strong client centred ethos and a top quality service from a local professional base. We all work from the principle, "the client is at the centre of all we do".
Tom Deacon
Agent and Group Secretary
I became the Agent at the Brackley office in November 2017 bringing over 10 years’ worth of insurance experience from NFU Mutual and elsewhere in the insurance industry. I travel from the Kettering / Wellingborough area and am passionate about providing excellent service and advice for our business, farming and estate clients. Please talk to me about anything from directors & officers, management liability, fleet, liability and cyber covers through to professional indemnity, product recall and marine cargo.
I am a strong believer in providing Health & Safety solutions along with Fire Risk Assessments to all our clients via our Risk Management Services (RMS) team.
Mandy Hickson
Agency Manager
With over 30 years' face-to-face insurance experience, I become the Agency Manager of the Brackley team in 2017, but have worked for NFU Mutual for over 7 years. I have a varied role within the team but ensure that the ethos of NFU Mutual & the Brackley office is ever present, which is that “superb customer service is at the heart of your interactions with our team” and this remains the most focused part of our process. I share the Life Lead Coordinator role so I can help organise advice on protection, savings & inheritance tax. In addition, I can help with customer reviews on both personal and commercial policies either in the office or at your premises.
Elaine Johnston
Senior Account Executive
Inga Heinaru
Account Executive
I have been with NFU Mutual for 3 years and joined the Brackley agency in 2018. I am responsible for looking after our new clients and head the New Business team. I am happy to help with any enquiries and pride myself on providing a quick and efficient service.
Gordon Russell
Account Executive
My career with Brackley NFU Mutual started in August 2019, having worked within the insurance industry all of my working life, exclusively within commercial & motor trade underwriting. My role here at NFU Mutual as an Account Executive is meeting with our existing commercial & farming clients and new prospective corporate clients. I want new clients to experience our strong personal customer services that our existing policyholders already know about.
Sherilyn Robinson
Account Executive
Donna Leonard
Clients & Accounts Handler
Debbie Webb
Client Insurance Handler
I joined the team in May 2018 coming from a finance background. I am a friendly member of the team and I am on hand to help with Motor and Personal Polices. I can also make any amendments to your existing polices.
Nick Talbot
Customer Service Adviser
I joined the NFU Mutual Brackley team in March 2020 from a customer service background. I am currently in the process of training to achieve my insurance licenses; however, I am more than happy to assist with any general enquires or to direct you to a member of the team who can best serve your insurance query.
Phil Smith
Field Development Underwriter
Phil has a wealth of insurance experience and joins the team from our head office bringing with him underwriting authority of the highest level. Phil assists the team in securing new risks for medium to large commercial enterprises.
Stephen Cummins DipPFS
Financial Adviser
I am here to help you with all your financial planning needs, covering areas such as protection planning, savings and investments, retirement provision, and estate planning for both individuals, company directors and corporate clients. With more than 20 years’ experience across a range of providers I would be delighted to help. If you would like a review, please call the Brackley office or send an email and one of the team will contact you to arrange a convenient time to look after your enquiry. We are here for you.
Leia
Office Dog
I have been at the agency for a couple of years now. You’ll generally find me patrolling the office keeping everyone in check. I love walking in the fields and going to the woods. If you have treats I’ll be your best friend!
Pip
Office Dog
I joined the Brackley agency with Mandy in 2017. I’ve had many years’ experience of being an office dog prior to that! I enjoy long walks, plenty of sleep and lots of fuss from everyone in the office.
Pippa
Agent's Dog
I joined the Brackley NFU team when I was rehomed by Nikki in 2017 when I was 5. As I am extremely bouncy and energetic, so many people think I am still a puppy. As a sheepdog, I have to bound up and down the office to check on “my flock” – namely every person visiting the office and also have the very important task of constantly checking that all visitors and the NFU team are happy. If you look at me with adoring eyes, I will give you one of my special gentle “offer paws”.
Buddy
Office Dog
I joined the NFU Mutual Brackley team with Nick in 2020. As the newest member to the agency canine family, I cannot wait to begin my patrols of the office and the fields. In exchange for protecting my new family, I will be expecting lots of cuddles!