Phone lines closed

Call today: 9:00 am - 12:30 pm

Sunday: Closed

Monday: 9:00 am - 8:00 pm

Tuesday: 9:00 am - 8:00 pm

Wednesday: 9:00 am - 8:00 pm

Thursday: 9:00 am - 8:00 pm

Friday: 9:00 am - 8:00 pm


Wheatsheaf Barn, Charlton House Farm, Charlton, Brackley, NN13 5LH

Visit today: Closed

Sunday: Closed

Monday: 9:00 am - 5:00 pm

Tuesday: 9:00 am - 5:00 pm

Wednesday: 9:00 am - 5:00 pm

Thursday: 9:00 am - 5:00 pm

Friday: 9:00 am - 5:00 pm

Welcome to NFU Mutual Towcester & Brackley agency, where we look after clients up to Daventry & South of Weedon, across to the edges of Milton Keynes & Banbury and throughout the South Northamptonshire area helping them plan for the worst but prepare for the best by safeguarding and enhancing their financial prosperity.

In an age where insurance quotes are done in two minutes online and financial decisions are often rushed, we focus on giving these decisions the time, respect and attention to detail they deserve. We have been looking after our customers' insurance for over a century and helping them plan for the future for the last eighty years. Talking to individuals, organisations and businesses, we've learnt there are a few things you just have to get right.

It's all about the detail

We never claim to be the cheapest, but we do make sure we provide cover that includes all the important things. We never forget why insurance is there - to help you out when you need it.

Our no-nonsense approach

We always aim to pay you quickly, so you can get back to normal as soon as possible.

Our Awards and Accolades

Winning awards and accolades is one way of being recognised for the high standards of customer service and cover which NFU Mutual provides. NFU Mutual takes pride in this recognition.

NFU Mutual


Nikki Blackwell

Senior Agent and Group Secretary

Nikki is the Senior Agent and Group Secretary for the Northamptonshire area from South of Daventry / Blisworth / Weedon / Kings Sutton through to Banbury / Silverstone & Stowe. She has been providing a personal, individual service to our individual customers, company directors and corporate customers for their business, commercial and personal insurance requirements for nearly 30 years - from manufacturing, motor trade and warehousing requirements to farming, estates and large property owners portfolios as well as car, bespoke house and horse insurance policies. Nikki also works closely with Stephen Cummins to organises life cover, critical illness, retirement planning & ISA’s solutions along with many other products from our unique NFU Mutual Financial Services range.

We ensure that our team provide a strong client centred ethos and a top quality service from a local professional base. We all work from the principle, "the customer is at the centre of all we do".

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Tom Deacon

Agent and Group Secretary

Tom became the Agent at the Brackley office in November 2017 bringing over 10 years’ worth of insurance experience from NFU Mutual and elsewhere in the insurance industry. He travels from the Kettering / Wellingborough area and is passionate about providing excellent service and advice for our business, farming and estate customers. Please talk to Tom about anything from directors & officers, management liability, fleet, liability and cyber covers through to professional indemnity, product recall and marine cargo. Tom is a strong believer in providing Health & Safety solutions along with Fire Risk Assessments to all our customers via our Risk Management Services (RMS) team.

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Mandy Hickson

Agency Manager

With over 30 years' face-to-face insurance experience, Mandy become the Agency Manager of the Brackley team in 2017, but has worked for NFU Mutual for over 7 years. She has a varied role within the team but ensures that the ethos of NFU Mutual & the Brackley office is ever present, which is that “superb customer service is at the heart of your interactions with our team” and this remains the most focused part of our process. Mandy shares the Life Lead Coordinator role so can help organise advice on protection, savings & inheritance tax. In addition, she can help with customer reviews on both personal and commercial policies either in the office or at your premises.

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Elaine Johnston

Senior Account Executive

Elaine is a friendly, personable member of the team who joined the Brackley office in 2011. She is also one of the Life Lead Coordinators so can arrange advice on pensions, investments & protection. Elaine also specialises in commercial and farming policies and is happy to help with any queries. She is on hand to personally review your renewals and to assist with any aspect of your insurance either in the office or at your premises.

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Inga Heinaru

Inga Heinaru

Account Executive

Inga has been with NFU Mutual for 3 years and joined the Brackley agency in 2018. She is responsible for looking after new customers and heads the New Business team. Inga is happy to help with any enquiries and pride herself on providing a quick and efficient service.

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Gordon Russell

Account Executive

Gordon's career with Brackley NFU Mutual started in August 2019, having worked within the insurance industry all of his working life, exclusively within commercial & motor trade underwriting. His role at NFU Mutual Brackley, as an Account Executive, is meeting with our existing commercial & farming customers and new prospective corporate customers. He wants new customers to experience our strong personal customer services that our existing policyholders already know about.

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Sherilyn Robinson

Account Executive

Sherilyn joined the team in 2014, and can deal with your motor, personal and equine quotes and queries. She is planning on getting tradesman and commercial licences so that she can also help with business policies.

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Donna Leonard

Clients & Accounts Handler

Donna joined the Brackley office in 2008 from a financial background. She looks after the customer’s premiums and accounts. She is responsible for sending out renewal documents & am also available to make amendments to or to review your existing insurance policies. Donna is always ready to help in the event of a query and look to offer a first class service.

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Debbie Webb

Debbie Webb

Client Insurance Handler

Debbie joined the team in May 2018 coming from a finance background. She is a friendly member of the team and is on hand to help with Motor and Personal Polices. Debbie can also make any amendments to your existing polices.

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Nick Talbot

Customer Service Adviser

Nick joined the NFU Mutual Brackley team in March 2020 from a customer service background. He is currently in the process of training to achieve his insurance licenses; however, is more than happy to assist with any general enquires or to direct you to a member of the team who can best serve your insurance query. 

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Phil Smith

Field Development Underwriter

Phil has a wealth of insurance experience and joins the team from our head office bringing with him underwriting authority of the highest level. Phil assists the team in securing new risks for medium to large commercial enterprises.

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Stephen Cummins DipPFS

Financial Adviser

Stephen is here to help you with all your financial planning needs, covering areas such as protection planning, savings and investments, retirement provision, and estate planning for both individuals, company directors and corporate customers. With more than 20 years’ experience across a range of providers he would be delighted to help. If you would like a review, please call the Brackley office or send an email and one of the team will contact you to arrange a convenient time to look after your enquiry. We are here for you.

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