Call today: 9:00 am - 8:00 pm

Friday: 9:00 am - 8:00 pm

Saturday: 9:00 am - 12:30 pm

Sunday: Closed

Monday: 9:00 am - 8:00 pm

Tuesday: 9:00 am - 8:00 pm

Wednesday: 9:00 am - 8:00 pm


Beacon House, Turbine Way, Swaffham, PE37 7HT

Welcome to NFU Mutual Swaffham agency where we pride ourselves on offering a personal, friendly local service for home, car and business insurance as well as pensions, investments and protection.

Taking the time to get to know our customers' needs is important to us. Being local to you means we're on hand to help you with any policy amends, if you need to make a claim or any queries you may have.

NFU Mutual

Patrick Verrell Senior Agent Swaffham

Patrick Verrell

Senior Agent CII

Patrick has been in the insurance industry for 18 years and with the agency since 2012. Patrick specialises in agricultural insurances and is also Senior Group Secretary for the local National Farmers Union branches, Downham Market and Southery, King's Lynn and Swaffham.

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Martin Hubbard – Agency Partner CII

Martin Hubbard

Agency Partner CII

Martin has nearly 20 years experience in financial services, specialising in commercial insurance within food, farming, estates, retail & hospitality. He has lived in Norfolk all his life which means he's perfectly placed to understand the issues local businesses face and take pride in helping ensure they are protected. Martin also shares NFU Mutual's values about being a great company to do business with offering a great service and building long term trusted working relationships.

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Hazel Povey Agency Partner CII

Hazel Povey

Agency Partner CII

As an Agent for NFU Mutual, Hazel handles queries and quotations from existing and new clients from our commercial business community. She looks after our commercial customers by taking the time to visit their establishments and making sure that we truly understand their businesses as well as what they need from us as their trusted insurance adviser over the years. This means Hazel has developed long term, well established relationships within our customer base to reinforce one of NFU Mutual’s key principles as being a great company to do business with.

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Rachel Clark

Customer Support Adviser

After joining the Swaffham NFU Mutual team in 2008, Rachel has now returned from maternity leave for just Wednesdays and Thursdays. On these days she is keen to help both new and existing customers with quotations, as well as queries and amendments on existing policies. She is also responsible for looking after the office's claims.

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Emma Gall

Customer Service Adviser

As a Customer Service Adviser at the Swaffham office, Emma is happy to assist with many types of insurance. She is trained to deal with both personal and commercial business and happy to talk to customers regarding any queries they may have both old and new. As the longest serving member of staff here she's well known for her bubbly attitude and love of rugby!

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Hannah Germain Customer Support Adviser/Claims Handler photo

Hannah Germain

Customer Support Adviser/Claims Handler

Hannah joined the Swaffham agency March 2016. Her job role is Customer Support Adviser/Claims Handler and she can also deal with motor and home policies.

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Toby Hazle

Customer Service Adviser

Toby has recently joined the agency in June 2018, bringing with him 6 years of motor insurance experience. As a Customer Service Adviser within the agency, Toby is keen is assist you and uphold NFU Mutual’s values of being a great company to do business with. Outside of the office, Toby is a big motorsport enthusiast, regularly attending stock-car racing events all around the country.

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Joseph Baker Commercial Account Executive/Financial Services Coordinator

Joseph Baker

Commercial Account Executive/Financial Services Coordinator

Joe joined Swaffham in March 2016 bringing with him a wealth of experience having now worked in the insurance industry for over five years. Joe takes up two main roles within the agency. Firstly, he is part of our enthusiastic commercial new business team and enjoys nothing more than getting to know about how customers have built their business to where it is today. The way NFU Mutual do business allows us to really get to know our customer and build great long lasting relationships with the people we meet. Joe also helps make our customers aware of the fantastic financial service we can provide. He can take you through each step in getting information or advice for investments, pensions and financial protection. Lots of our customers still feel we can only help on insurance matters, so it gives Joe great pleasure in going through the excellent financial services we have available.

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Dawn Rangeley

Dawn Rangeley

Office Manager

Dawn is our Office Manager and joined in January 2017. Originally from Halifax in West Yorkshire and previously a Regional Manager for Lloyds Bank, living in Surrey, she re-located to Norfolk in 2014 and lives with her partner Stuart, Monty (one of our office dogs), 3 cats and bees. Her breadth of experience and passion for excellent customer service means that she delights in helping customers and making Swaffham office easy to do business with.

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Alison Galvin Customer Support Adviser

Alison Galvin

Customer Service Adviser

Alison has been with the agency for 4 years. She can assist with queries on home and vehicle policies, as well as customer accounts.

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Danny Boorman Commercial Account Executive

Danny Boorman

Commercial Account Executive

Danny joined the Swaffham agency in September 2017 as a member of the commercial new business team. He previously worked in the Holt agency in North Norfolk for 7 years. Having worked in the industry for several years, Danny brings a wealth of knowledge of our personal and commercial policies. He is happy to help with all commercial enquiries and gets to know all the elements of your business and how we can help in providing the best cover to suit your needs. Danny can also assist in introducing you to our range of financial services.

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Irene Harris

Account Handler

Irene joined Swaffham in July 2018 as Account Handler. She has over 30 years’ experience with NFU Mutual and previously worked at the Bury St Edmunds agency. Irene has a wealth of knowledge in personal and commercial policies and is happy to help with your enquiries. Irene can also assist in introducing you to our range of financial services.

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Luke Cadby-Gledhill

Financial Adviser

Luke is one of our NFU Mutual Financial Advisers. He will be delighted to visit you and offers expert advice on financial planning (protection, pensions, savings/investments and Inheritance Tax). He provides holistic financial planning helping people to achieve their personal aims and objectives and every recommendation is tailored to your individual needs and circumstances. In his spare time, Luke enjoys going to the gym, watching rugby and spending time with his family.

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Monty the office dog


Office Dog


Rob Clarke

Financial Adviser

I am NFU Mutual’s Financial Adviser for the Swaffham Agency. I have over 25 years of experience providing financial advice to both individuals and businesses in areas including pensions, protection, investments and tax planning. As a Financial Adviser I will take the time to understand your current circumstances and then discuss your needs and objectives before carefully making my recommendations. I am very proud of the service I provide and would be happy to meet with you at your convenience either at one of our offices or in your home.

To arrange an appointment or have an informal chat, please call Rob on 07971 014034 or ring the agency office on 01692 402929.

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