Wrington

John Herbert

Senior Agent & Group Secretary

John has been an Agent and Group Secretary for the Wrington agency since September 2014. John has 16 years' experience in the insurance industry. John has a wealth of knowledge and understanding in a wide range of industries, particularly specialising in insurance protection for farming, food and drink, and the hospitality sector. Please contact John should you wish to discuss your insurance needs, or require an appointment to meet our risk management consultant or NFU Mutual Financial Adviser.

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Neil Brand

Agent

Neil became an Agent in the Wrington agency in October 2013. Neil originally joined the team in August 2010. Neil comes from a sales management background in the construction industry, where he spent time dealing with new commercial customers, assisting them with their requirements to expand their business. Neil's role with NFU Mutual is to use my knowledge in the commercial industry to assist you with your insurance requirements. Neil is also available to discuss our personal line insurances and set up any meetings you may require with an NFU Mutual Financial Adviser.

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Mike Raywood

Agent

Michael Raywood joined the partnership at Wrington and Clifton in August 2018. He has over 5 years’ experience within general and commercial insurance including commercial valuations. More recently he worked for the NFU Mutual for a year prior to joining the agency; specialising in the NFU Mutual Bespoke and high net worth propositions. As Agent he currently leads the Clifton agency new business team; which has a strong commercial focus in the food and drink, hospitalities, manufacture and property sectors. Michael is happy to provide you with advice and assistance for your insurance needs; including introducing you to the agency risk management and financial services.

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Sallyann Lynn

Business Operations Manager

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Laura Williams

Customer Service Team Leader

Laura joined the Wrington agency as a personal lines Renewal Executive and now has over 5 years of insurance experience. As Team Leader to our personal lines sales and service team Laura provides full support to ensure the highest level of customer service for every one of our valued customers. More recently she has undertaken studying for her professional Cert CII qualification and trained as a Training and Competence Supervisor. Laura can also assist in claims enquiries.

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Sarah Whiting

Account Executive

Sarah joined the Wrington agency in early 2017 and has quickly progressed into the Account Executive role. Sarah provides a friendly, efficient, customer focused approach to her role working alongside Group Secretary/Agent Neil Brand with complex commercial accounts, managing all aspects of the office's most intricate customer relationships. She has also taken on a claims handling role working closely with our primary Claims Handler Jane.

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Lucy Esler

Executive Assistant

Lucy has worked for the Wrington agency since 2006, undertaking various roles. She now works alongside Group Secretary/Agent John Herbert, with complex commercial customers, managing all aspects of the office's most intricate customer relationships. Lucy also assists John with his renewals and day to day handling of our farming accounts.

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Miles Rosewarne

Commercial Accounts Renewal Executive

Miles is the newest member of our renewal team. He brings experience of commercial claims having worked previously in the NFU Mutual claims team. A welcome addition to the team, he will focus his expertise upon renewing existing commercial accounts and providing advice on all related business insurance needs. 

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Natasha Foster

Farm Renewal Account Executive

As one of the newest members of the Wrington team Natasha will have a strong focus in offering advice and service for our existing agricultural customers. She is responsible for reviewing accounts at renewal and making any necessary midterm adjustments for our rural customers.

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Lorna Hodder

Accounts Administrator & Customer Service

Lorna has seen the agency grow considerably during the 23 years she has been working here. Lorna helps our customers with accounts queries, insurance renewals, policy changes and queries relating to motor and personal insurance policies.

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Jane Pearce

Claims Handler & Customer Service Adviser

Jane joined the Wrington branch in 1999 as the claims handler. She has an extensive knowledge with regard to claims handling for commercial and personal insurance policies. She not only deals with the claims but can help with queries our customers may have with regard to motor, personal, commercial and farming policies.

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Gemma Barnfield

Life Lead Coordinator & Customer Service

Gemma works closely with an NFU Mutual Financial Adviser to ensure the best service for our financial service provision within the agency, discussing your general needs and assessing your appointment needs. She looks after our customers pre and post-financial review to provide support and continuity, providing the highest level of customer care. A member of our service team, Gemma also assists in making amendments to current insurances as well as discussing renewals with our existing clients.

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Lauren Cox

SME & Personal Lines Sales & Service

Lauren joined the Clifton agency in 2018, she is your first point of contact for all personal lines insurance and smaller commercial package polices. She takes great pride in providing great customer service, and understanding your insurance needs. She enjoys making links with the local business community in and around the agency offices in Wrington and Clifton.

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Lucy Galloway

Customer Service/Motor & Personal New Business Adviser

Lucy is a member of our customer service team. They take great pride in providing a friendly and personal approach to all customer enquiries. They cover all aspects of service relating to home & lifestyle, motor, commercial and agricultural vehicle policy enquiries. They are also able to assist in making amendments to current insurances and the setting up of new policies, as well as discussing renewals with our existing clients.

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Sarah Rose

Customer Service/Motor & Personal New Business Adviser

Sarah is a member of our customer service team. They take great pride in providing a friendly and personal approach to all customer enquiries. They cover all aspects of service relating to home & lifestyle, motor, commercial and agricultural vehicle policy enquiries. They are also able to assist in making amendments to current insurances and the setting up of new policies, as well as discussing renewals with our existing clients.

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Nicola Peggram

Customer Service/Motor & Personal New Business Adviser

Nicola is a member of our customer service team. They take great pride in providing a friendly and personal approach to all customer enquiries. They cover all aspects of service relating to home & lifestyle, motor, commercial and agricultural vehicle policy enquiries. They are also able to assist in making amendments to current insurances and the setting up of new policies, as well as discussing renewals with our existing clients.

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Laura Howlett

Financial Adviser

Laura has been in financial services for 20 years and has been a Financial Adviser for over 11 years. Laura can help you with pensions, investments and Inheritance Tax planning; as well as personal or business life cover and protection needs. She can offer personal and business financial reviews with professional and friendly advice for your financial planning needs. You can relax knowing you are making the right decisions for your future.

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