Wrington

I have worked in the insurance industry since 2000, and more specifically have been Senior Partner and Group Secretary for NFU Mutual Clifton & Wrington since 2014. I am assisted with the running of our business by my Business Partner, and I have a very experienced and customer focused team. I work closely with all of my clients to fully understand their businesses, and to ensure that I am in a position to advise them on their risks. I have extensive knowledge of the insurance industry and a wealth of experience in advising a broad spectrum of businesses on their insurance needs. In my role as NFU Group Secretary I support our local farming businesses with agricultural related queries.

Neil became an Agent in the Wrington agency in October 2013. Neil originally joined the team in August 2010. Neil comes from a sales management background in the construction industry, where he spent time dealing with new commercial customers, assisting them with their requirements to expand their business. Neil's role with NFU Mutual is to use his knowledge in the commercial industry to assist you with your insurance requirements. Neil is also available to discuss our personal line insurances and set up any meetings you may require with an NFU Mutual Financial Adviser.

Laura joined the Wrington agency as a personal lines Renewal Executive and now has over 5 years of insurance experience. As Team Leader to our personal lines sales and service team Laura provides full support to ensure the highest level of customer service for every one of our valued customers. More recently she has undertaken studying for her professional Cert CII qualification and trained as a Training and Competence Supervisor. Laura can also assist in claims enquiries.

Sarah joined the Wrington agency in early 2017 and has quickly progressed into the Account Executive role. Sarah provides a friendly, efficient, customer focused approach to her role working alongside Group Secretary/Agent Neil Brand with complex commercial accounts, managing all aspects of the office's most intricate customer relationships. She has also taken on a claims handling role working closely with our primary Claims Handler Jane.

Lucy has worked for the Wrington agency since 2006, undertaking various roles. She now works alongside Group Secretary/Agent John Herbert, with complex commercial customers, managing all aspects of the office's most intricate customer relationships. Lucy also assists John with his renewals and day to day handling of our farming accounts.

As one of the newest members of the Wrington team Natasha will have a strong focus in offering advice and service for our existing agricultural customers. She is responsible for reviewing accounts at renewal and making any necessary midterm adjustments for our rural customers.

Lorna has seen the agency grow considerably during the 23 years she has been working here. Lorna helps our customers with accounts queries, insurance renewals, policy changes and queries relating to motor and personal insurance policies.

Jane joined the Wrington branch in 1999 as the claims handler. She has an extensive knowledge with regard to claims handling for commercial and personal insurance policies. She not only deals with the claims but can help with queries our customers may have with regard to motor, personal, commercial and farming policies.

Gemma works closely with an NFU Mutual Financial Adviser to ensure the best service for our financial service provision within the agency, discussing your general needs and assessing your appointment needs. She looks after our customers pre and post-financial review to provide support and continuity, providing the highest level of customer care. A member of our service team, Gemma also assists in making amendments to current insurances as well as discussing renewals with our existing clients.

Having worked within the agency for over two years within personal lines general insurance, Lucy has developed a specialism advising our high net worth clients. She will be happy to support existing Bespoke policy holders; alongside providing advice and sales for new customers.  Lucy will take time to get to know you; understand your insurance needs and develop a trusted relationship which will ensure you gain the right advice and the cover you need.

Nicola is a member of our customer service team. They take great pride in providing a friendly and personal approach to all customer enquiries. They cover all aspects of service relating to home & lifestyle, motor, commercial and agricultural vehicle policy enquiries. They are also able to assist in making amendments to current insurances and the setting up of new policies, as well as discussing renewals with our existing clients.

Kayleigh is the newest member of the service team within the Wrington agency. She joins us with over 2 years' customers service experience and her excellent service skills underpin all that she does. She is currently in the first year of her level 3 Customer Service Apprenticeship; once trained she will be supporting the service team with motor and personal mid-term adjustments and new business requests.

 

Laura has been in financial services for 20 years and has been a Financial Adviser for over 11 years. Laura can help you with pensions, investments and Inheritance Tax planning; as well as personal or business life cover and protection needs. She can offer personal and business financial reviews with professional and friendly advice for your financial planning needs. You can relax knowing you are making the right decisions for your future.

Kate joined NFU Mutual in early 2017 and moved to the Wrington Team in December 2020. Kate can support our customers with their sales or service needs for all Motor and Personal Products; she is keen that our customers receive a professional and friendly conversation, when managing their insurance.