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Hemel Hempstead

Boxted Farm, Berkhamsted Road, Hemel Hempstead, HP1 2SG

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Welcome to NFU Mutual's Hemel Hempstead branch. Come and visit us, or give our staff a call to find out how we can best assist you. Based in the heart of your community, we'll make time to help you give your financial decisions the care and attention they deserve. We pride ourselves in offering a friendly, personalised and local service.

Our products include home, car and business insurance. We also offer investments, pensions, life assurance and more. Get in touch with us to have a conversation to find out what we have to offer you.

NFU Mutual

Our team

Ian Crickmay

Senior Agent
I come from a farming background and after working on a variety of farms for 15 years, joined NFU Mutual in 2001. I can provide expert help and assistance with many types of insurance and specialise in business and farm insurance. During my career I have enjoyed building strong relationships with clients which has enabled me to meet their individual insurance needs. I am also the local group secretary of the National Farmers Union for the Watford and Tring branches and would welcome the opportunity to meet with you to discuss your business or farming insurance requirements. expand text

Tony Fields

Senior Agent
I have recently joined the Hemel Hempstead agency in partnership with Ian Crickmay. Having worked in insurance/financial services for over 16 years I have always admired the strong values that NFU Mutual stand for and so when the opportunity came up I was delighted to join the business. We have an experienced team in Hemel Hempstead who are passionate about providing a personal service for our clients and for understanding your individual and business insurance requirements. I live with my family in the local area and outside of work enjoy spending time with my family and playing and following sport. expand text

Dawn Lancaster

Office Manager
Dawn has worked in the financial services sector since 2001, joining the Hemel Hempstead office in 2010. She is a member of the local Chartered Insurance Institute and has completed CII Certificate of Insurance qualification. Dawn is responsible for the overall running of the office and can assist with all the products and services we offer. In her spare time Dawn enjoys travelling and socialising with friends. Originally from Suffolk, she tries to return as much as possible to see family. expand text

Zoe Coleman

Agent's Assistant
Zoe joined the branch in 2000 as a customer service adviser, but last year changed her role and is now responsible for assisting the agent in general administrative duties. When the office is short staffed, Zoe can also make amendments and help with queries on existing policies. In her spare time, Zoe enjoys spending time with her family and participating in kick boxing and cycling. expand text

Anji and Glenys

Customer Service Adviser
Anji and Glenys are from our personal lines team. Between them, they have a combined 40 years' experience working at the branch. They are the first point of call and are able to provide quotations for motor and personal policies as well as make amendments and help with queries on existing policies. expand text


Claims Administrator
Debra is a familiar voice to our customers having worked in the branch for over 10 years. She deals with all aspects of the claims process, from paperwork to liaising with our regional claims department to ensure your claims are paid as swiftly as possible. expand text

Julie Groves

Life Introducer
Julie works alongside Joe to introduce the services Joe and our telephone advisers can provide. So, whether you are looking to make your savings work harder, protect the lifestyle of your family, or plan for your retirement, please give her a call. In her spare time, Julie enjoys road running and has ran a number of marathons for a local charity. She also loves spending time with her partner and two sons as well as squeezing in as much time in Italy as possible, where the budget will allow! expand text

Joseph Gibbs

Financial Adviser
Joseph has worked in the financial services industry for over 12 years and provides expert advice on investment, pension and protection products. He takes the time to understand the needs of his clients by discussing their future plans and aspirations. He prides himself on taking a fresh approach to financial advice by discussing options not previously considered by customers and by keeping things simple and jargon free. Financial decisions require much consideration, so he meets clients over two appointments. This allows him to really get to know you. He can then produce a personalised financial planning report that is specific to your situation. So, whether you are looking to make your savings work harder, protect the lifestyle of your family, or plan for your retirement, please give Joseph a call. Joseph has completed the Diploma in Financial Advice and is a member of the CII. Outside of work, he enjoys cooking and sports. expand text

Olivia Beeson

Risk Management Consultant
Olivia has been with NFU Mutual for 5 years and has recently moved to risk management services from life services. Olivia can offer support in assisting your business to manage risks and comply with current legislation, from COSHH assessments, risk assessments, health & safety policies to fire risk assessments. Since being with RMS she has achieved a NEBOSH certificate in Occupational Health and Safety and she also hold a BA degree in Philosophy with Religious Studies. Olivia loves the outdoors! She enjoys walking, climbing, cycling and running. She has just signed up for her first half marathon in April and is also training for a trek to the top (fingers crossed!) of Kilimanjaro in October! In her spare time, she enjoys spending time with her family and friends either going out for food or going to the theatre. expand text

NFU Mutual Financial Advisers advise on NFU Mutual products and selected products from specialist providers. When you contact us we'll explain the advice services we offer and the charges.

For security and training purposes calls may be recorded and monitored.