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Kilmarnock Branch

44 Portland Road, Kilmarnock, KA1 2DL

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Welcome to NFU Mutual's Kilmarnock branch where we can offer expert assistance and face-to-face advice on your personal insurance, business insurance and financial services needs.

We can respond to requests quickly, and work really hard to ensure our customers have the protection they need, when they need it.

Our team

Robbie Wallace

Robbie Wallace

Branch Manager
With more than 30 years’ experience in the insurance and financial services industry Robbie brings considerable experience to the branch. Robbie is a chartered insurance practitioner and in addition to managing the branch deals with all types of commercial/business insurance. He is very enthusiastic about introducing NFU Mutual's financial planning products including pensions and investments to our customers. Robbie is also local branch secretary for NFU Scotland and enjoys meeting, advising and assisting our local branch members. He is a keen walker who likes to visit the islands off the west coast of Scotland when time allows. expand text

Kelly Lamiri

Office Manager
Kelly joined the branch in summer 2012 from a customer services background. She specialises in motor, home and commercial products and is able help with any enquires, changes or claims you may have across our product range including the financial planning products that we offer through NFU Mutual's Financial Adviser, Alan. In Summer 2015 Kelly moved into the role of office manager and is responsible for the day to day running of the branch, managing her team and providing support to Robbie and the account managers Coming from a customer services background she takes the time to listen to our clients and works hard to tailor our service to meet their needs, after all, our clients are at the heart of our business and a proper conversation goes a long way. Out of the office, her interests include travelling and spending time with her family and friends. expand text
Valerie Neil

Valerie Neil

Farming Account Manager
Valerie joined NFU Mutual's Kilmarnock branch in August 2007 as a customer support adviser; she became the office manager in January 2012 and moved in to the farming account manager role in July 2015. Valerie has a strong farming background with her family farming locally and she specialises mainly on farm and commercial business but can support you with any query you may have. Valerie is also group secretary for NFU Scotland Kilmarnock and Ayrshire North and enjoys meeting, advising and assisting our local branch members. Outside of work Valerie is an assistant brownie leader and enjoys being creative, making cards for family and friends. expand text
Richard Murphy

Richard Murphy

Account Manager
Richard joined NFU Mutual in 2009. Having previously worked as a motor and personal underwriter for NFU Mutual Direct he joined the Kilmarnock team in 2015 as account manager. Richard deals with both farming and wider market commercial business and also introduces our commercial customers to our financial services and risk management products. Outside of work Richard enjoys spending time with his family and playing the occasional round of golf! expand text

Elaine Tobin

Customer Support Adviser
Elaine has worked for NFU Mutual on a part time basis since 2006. She deals with our renewal process, ensuring all documents are sent out to customers within the correct timescale. Elaine also manages the diaries for the agents and arranges annual reviews with customers. She can deal with motor and household changes and adjustments. Outside of work Elaine has a very busy family life with her four children and grandchild. expand text

Megan Robb

Customer Support Adviser
Megan has been with Kilmarnock NFU Mutual's branch since August 2007. Megan deals with all M&P queries, she is our dedicated claims handler who has recently returned from a 9 month secondment with our claims department in Glasgow and was excited to bring back her knowledge to the branch. She also deals with the day to day running of the account system and has her hand in and out the renewal process. Megan enjoys walks with her toy poodle Brie and loves a good lounge in front of the television. expand text

Sara Trotter

Customer Support Adviser
Sara started with NFU Mutual Direct in Glasgow in 2010 dealing with motor, personal and equine policies. She then moved to the FNOL claims department in 2013 specialising in motor and agricultural vehicle claims. After spending 3 months helping out the Kilmarnock branch in 2015 she has now returned to a permanent position of customer support adviser within the branch. She will be dealing with all NFU Mutual general insurance queries, specialising in motor, personal and equine policies and plans to get her commercial licence later in the year. Sara will also be supporting the agents following their renewal reviews with customers. expand text

Jill Houston

Customer Support Adviser
Jill started in FNOL in March 2010 and then moved to the claims department in 2012 where she dealt with motor claim and was the deputy fraud coordinator for the region. Jill left the RSC to join the Kilmarnock branch in October 2015. Upon joining the branch Jill now deals with motor and personal sales and service. expand text

Jim Canning

Sales Adviser
Jim is happily married with 3 children who are grown up and have flown the nest, but not too far as two have stayed in his home town of Largs and one lives in Kilmarnock. He has been in retail management for around 30 years, before moving into the banking and insurance industry within contact centres. He started in December 2012 in NFU Mutual Direct dealing with M&P sales, customer service and CSC. Jim then moved to the Kilmarnock branch in December 2015, where he has taken on the role of internal seller, dealing with commercial packages and helping out in the office as and when required. He is really enjoying working in Kilmarnock with a great team who enjoy a laugh but always put customer service before anything else. In his spare time, he likes to spend time with his family, watch far too much TV and visit the gym, but not enough (his own words). expand text

Alan Leslie

Financial Adviser
With 30 years' experience in financial services, I am able to provide our clients with expert holistic financial advice from NFU Mutual’s range of financial services products. If you would like to meet with me to discuss your personal financial circumstances and opportunities, please call the office, or call me directly on 07890255304. expand text

NFU Mutual Financial Advisers advise on NFU Mutual products and selected products from specialist providers. When you contact us we'll explain the advice services we offer and the charges.

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