Find your local branch

Kilmarnock

44 Portland Road, Kilmarnock, KA1 2DL

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Welcome to NFU Mutual's Kilmarnock branch where we can offer expert assistance and face-to-face advice on your personal insurance, business insurance and financial services needs.

We can respond to requests quickly, and work really hard to ensure our customers have the protection they need, when they need it.

NFU Mutual

Our team

Robbie Wallace

Robbie Wallace

Flagship Branch Manager
With more than 30 years’ experience in the insurance and financial services industry Robbie brings considerable experience to the branch. Robbie is a chartered insurance practitioner and in addition to managing the branch deals with all types of commercial/business insurance. He is very enthusiastic about introducing NFU Mutual's financial planning products including pensions and investments to our customers. Robbie is also local branch secretary for NFU Scotland and enjoys meeting, advising and assisting our local branch members. He is a keen walker who likes to visit the islands off the west coast of Scotland when time allows. expand text
Richard Murphy

Richard Murphy

Assistant Flagship Branch Manager
Richard joined NFU Mutual in 2009. Having previously worked as a Motor and Personal Underwriter for NFU Mutual Direct he joined the Kilmarnock team in 2015 as Account Manager moving to Assistant Flagship Branch Manager in November 2017. Richard advises our commercial insurance customers on their insurance needs and introduces them to our financial services and risk management products. He works with Robbie in the day to day management of the agency and is a NFU Scotland Group Secretary for Kilmarnock and North Ayrshire & Cumbrae. Outside of work Richard enjoys spending time with family and the occasional round of golf. expand text

Kelly Lamiri

Office Manager
Kelly joined the office in summer 2012 from a customer services background. She specialises in motor, home and commercial products and is able help with any enquires, changes or claims you may have across our product range including the financial planning products that we offer through NFU Mutual's Financial Adviser, Alan. In summer 2015 Kelly moved into the role of Office Manager and is responsible for the day to day running of the office, managing her team and providing support to Robbie, Richard & our Account Manager Valerie. Coming from a customer services background she takes the time to listen to our clients and works hard to tailor our service to meet their needs, after all, our clients are at the heart of our business and a proper conversation goes a long way. Outside of work, Kelly enjoys spending time with her husband, their young son Dhiya, family and friends. expand text
Valerie Neil

Valerie Philp

Account Manager
Valerie joined NFU Mutual's Kilmarnock office in August 2007 as a customer support adviser; she became the Office Manager in January 2012 and moved in to the Farming Account Manager role in July 2015. Valerie has a strong farming background with her family farming locally and she specialises mainly on farm and commercial business but can support you with any query you may have. Valerie is also group secretary for NFU Scotland Kilmarnock and Ayrshire North and enjoys meeting, advising and assisting our local agency members. Outside of work Valerie is an assistant brownie leader and enjoys being creative, making cards for family and friends. Valerie is currently on maternity leave and we are looking forward to her return in Summer 2018. expand text

Elaine Tobin

Customer Support Adviser
Elaine has worked for the Kilmarnock office since 2006. She deals with our renewal process ensuring all documents are sent out to customers within the correct times. Elaine manages the diaries for the Branch Managers & Account Manager to arrange mid term & annual reviews with our customers. Elaine is able to support any changes or queries across our motor and personal products. Outside of work, Elaine has a busy family life with her four children & grandchild. Elaine works part-time in the agency and she can be contacted Tuesday, Thursday & Friday mornings. expand text

Jill Houston

Customer Support Adviser
Jill started in our first notification of loss team in our Regional Service Centre in March 2010 and then moved to the claims department in 2012 where she dealt specifically with motor claims, she was also the Deputy Fraud Co-ordinator for the region. Jill left our Regional Service Centre to join the Kilmarnock office in October 2015. Jill joined the team supporting new business enquires for motor & personal products but has since taken over the responsibility of supporting the Branch Managers & Account Manager with renewal activity. expand text

Jim Canning

Sales Adviser
Jim started in the Kilmarnock office in late 2015 having worked in NFU Mutual Direct for 3 years prior to that. His role involves dealing with both commercial & private clients and helping with whatever other tasks come his way. Jim really enjoys working in the Kilmarnock office and says while the team always deal with customers in a professional manner, there is always a sense of fun at work. Outside of work, Jim is happily married, with 3 grown up children and he has recently become an extremely proud grandfather. expand text

Stephen Capaldi

Sales Adviser
Stephen joined NFU Mutual in 2016. Having previously worked as a Sales and Service Associate for NFU Mutual Direct he joined the Kilmarnock office in December 2017 as a Sales Adviser. Stephen deals with new business sales and customer enquires in the office. He is also the Financial Services Coordinator in the office and will help get you set up with NFU Mutual Financial Adviser, Alan Leslie. Outside of the office Stephen enjoys his sports, playing guitar and hill climbing as well as spending time with family and friends. expand text

Laura-Anne Logan

Customer Support Adviser
Laura joined NFU Mutual's Kilmarnock office in January 2018, where she deals with motor and personal sales and service. Laura can help with making changes to existing policies as well as answering any questions or queries you may have. Coming from a farming background, Laura is a keen member of her local Young Farmers' Club where she enjoys baking, netball, stock judging and taking to the stage in the annual concert and talent spots. expand text

Megan Robb

Customer Support Adviser
Megan has been with the Kilmarnock office since August 2007. Megan helps deal with motor & personal queries and is our Claims Handler in the office. Outside of work Megan enjoys walks with her toy poodle Brie & loves a good lounge in front of the television. Megan is currently on maternity leave and we are looking forward to her return December 2018. expand text

Alan Leslie

Financial Adviser
With 30 years' experience in financial services, I am able to provide our clients with expert holistic financial advice from NFU Mutual’s range of financial services products. If you would like to meet with me to discuss your personal financial circumstances and opportunities, please call the office, or call me directly on 07890255304. expand text

NFU Mutual Financial Advisers advise on NFU Mutual products and selected products from specialist providers. When you contact us we'll explain the advice services we offer and the charges.

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